Overall Satisfaction and Importance
Legend:
|
Satisfaction
|
Average Score
|
|
Mostly Satisfied
|
5.5 - 6.4
|
|
Somewhat Satisfied
|
4.5 - 5.4
|
|
|
|
Importance
|
Average Score
|
|
Very Important
|
2.5 - 3
|
|
Somewhat Important
|
1.5 - 2.4
|
|
|
Significance of Change
|
|
significant increase
|
|
significant decrease
|
|
not significant
|
|
Overall Satisfaction with NERSC:
|
Topic
|
No. of Responses
|
Average Score
|
Std. Dev.
|
Change from 2001
|
|
Account Support Services
|
240
|
6.38
|
0.95
|
-0.05
|
|
Overall satisfaction with NERSC
|
285
|
6.32
|
0.93
|
0.07
|
|
Consulting Services
|
229
|
6.30
|
1.03
|
-0.00
|
|
SW maintenance and configuration
|
202
|
6.17
|
1.03
|
0.25
|
|
HW management and configuration
|
210
|
6.10
|
1.04
|
0.28
|
|
HPCF Website
|
224
|
6.09
|
0.85
|
-0.09
|
|
Network Connectivity
|
230
|
6.07
|
1.15
|
0.04
|
|
Mass Storage Facilities
|
205
|
6.04
|
1.11
|
-0.01
|
|
Available software
|
243
|
5.98
|
1.02
|
0.17
|
|
Available Computing Hardware
|
242
|
5.97
|
1.20
|
-0.14
|
|
Allocation Process
|
194
|
5.84
|
1.16
|
-0.16
|
|
Training
|
103
|
4.99
|
1.23
|
0.07
|
|
Visualization Services
|
94
|
4.83
|
1.24
|
0.32
|
|
Importance to Users:
|
Topic
|
No. of Responses
|
Average Score
|
Std. Dev.
|
Change from 2001
|
|
Available Computing Hardware
|
228
|
2.89
|
0.36
|
0.08
|
|
Overall satisfaction with NERSC
|
261
|
2.84
|
0.37
|
0.02
|
|
Network Connectivity
|
214
|
2.75
|
0.48
|
-0.07
|
|
HW management and configuration
|
198
|
2.71
|
0.53
|
0.09
|
|
Consulting Services
|
222
|
2.58
|
0.63
|
-0.06
|
|
Allocation Process
|
185
|
2.57
|
0.65
|
-0.10
|
|
SW maintenance and configuration
|
187
|
2.54
|
0.58
|
-0.06
|
|
Available software
|
220
|
2.53
|
0.56
|
-0.03
|
|
HPCF Website
|
215
|
2.52
|
0.63
|
0.03
|
|
Mass Storage Facilities
|
191
|
2.51
|
0.67
|
0.03
|
|
Account Support Services
|
219
|
2.47
|
0.62
|
0.03
|
|
Training
|
118
|
1.75
|
0.76
|
-0.05
|
|
Visualization Services
|
112
|
1.62
|
0.74
|
-0.09
|
|
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