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2001 User Survey Results

Table of Contents

Overall Satisfaction and Importance

Legend:

Satisfaction	Average Score
Mostly Satisfied	5.5 - 6.4
Somewhat Satisfied	4.5 - 5.4

Importance	Average Score
Very Important	2.5 - 3
Somewhat Important	1.5 - 2.4

Significance of Change
significant increase
significant decrease
not significant

Overall Satisfaction with NERSC:

Topic	No. of Responses	Average Score	Std. Dev.	Change from 2000
Account Support Services	185	6.43	0.93	0.04
Consulting Services	177	6.30	1.07	-0.09
Overall satisfaction with NERSC	219	6.25	1.02	0.10
HPCF Website	184	6.18	0.96	0.05
Available Computing Hardware	178	6.11	1.07	0.21
Mass Storage Facilities	148	6.05	1.17	0.02
Network Connectivity	176	6.03	1.19	0.02
Allocation Process	150	6.00	1.10	0.21
SW maintenance and configuration	144	5.92	1.15	-0.16
HW management and configuration	159	5.82	1.25	-0.18
Available software	179	5.81	1.21	-0.17
Software documentation	157	5.60	1.20	-0.02
Training	77	4.92	1.26	-0.21
Visualization Services	68	4.51	1.20	-0.16

Importance to Users:

Topic	No. of Responses	Average Score	Std. Dev.	Change from 2000
Overall satisfaction with NERSC	198	2.82	0.41	-0.03
Network Connectivity	165	2.82	0.40	0.02
Available Computing Hardware	165	2.81	0.41	-0.10
Allocation Process	137	2.67	0.50	-0.03
Consulting Services	174	2.64	0.59	-0.03
HW management and configuration	140	2.62	0.53	-0.04
SW maintenance and configuration	136	2.60	0.56	-0.01
Available software	167	2.56	0.59	-0.03
Software documentation	148	2.50	0.57	-0.01
HPCF Website	171	2.49	0.60	0.06
Mass Storage Facilities	140	2.48	0.68	-0.08
Account Support Services	172	2.44	0.56	0.06
Training	89	1.80	0.77	0.05
Visualization Services	86	1.71	0.76	0.06

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