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2004 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. Overall Satisfaction and Importance
  4. All Satisfaction, Importance and Usefulness Ratings
  5. Hardware Resources
  6. Software
  7. Security and One Time Passwords
  8. Visualization and Data Analysis
  9. HPC Consulting
  10. Services and Communications
  11. Web Interfaces
  12. Training
  13. Comments about NERSC

All Satisfaction, Importance and Usefulness Ratings

  • Legend
  • All Satisfaction Topics - by Score
  • All Satisfaction Topics - by Number of Responses
  • All Importance Topics
  • All Usefulness Topics

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied 5.50 - 6.49
Somewhat Satisfied 4.50 - 5.49
Neutral 3.50 - 4.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Not Important 1.00 - 1.49
Significance of Change
significant increase
significant decrease
not significant
UsefulnessAverage Score
Very Useful 2.50 - 3.00
Somewhat Useful 1.50 - 2.49

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

 

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.Change from 2003
1234567
HPSS: Reliability (data integrity)       5   16 97 118 6.74 0.67 0.13
CONSULT: Timely initial response to consulting questions       1 5 38 125 169 6.70 0.55 0.15
CONSULT: overall       3 4 38 132 177 6.69 0.60 0.35
Account support services   1 2 1 2 38 136 180 6.68 0.72 0.29
OVERALL: Consulting and Support Services       3 8 40 146 197 6.67 0.63 0.30
HPSS: Uptime (Availability)     1 3 1 25 89 119 6.66 0.70 0.12
CONSULT: Followup to initial consulting questions       4 5 34 122 165 6.66 0.66 0.17
CONSULT: Amount of time to resolve your issue     1 5 6 36 118 166 6.60 0.75 0.24
CONSULT: Quality of technical advice       4 7 42 112 165 6.59 0.69 0.05
HPSS: Overall satisfaction   1   4 2 33 84 124 6.56 0.80 0.10
PDSF: Overall satisfaction       3 1 11 31 46 6.52 0.84 0.11
Computer and Network Operations     1 5 7 31 85 129 6.50 0.83  
NERSC security     2 12 3 45 121 183 6.48 0.90  
WEB: Seaborg section       3 10 47 85 145 6.48 0.72 0.48
Network performance within NERSC (e.g. Seaborg to HPSS) 1     2 8 40 75 126 6.46 0.85 -0.08
SP SW: Fortran compilers     2 3 8 53 81 147 6.41 0.80 0.07
WEB: Accuracy of information 1     6 6 64 91 168 6.40 0.84 0.15
PDSF: Uptime (availability)     1 3 2 11 30 47 6.40 0.99 0.05
HPSS: Data transfer rates   1   3 8 41 66 119 6.40 0.84  
PDSF SW: Software environment       4 1 13 24 42 6.36 0.93 0.03
OVERALL: Mass storage facilities       14 4 60 93 171 6.36 0.88 0.24
SP SW: Software environment       5 9 70 71 155 6.34 0.73 0.10
WEB: HPSS section       4 11 30 49 94 6.32 0.85 0.58
WEB: NERSC web site overall (www.nersc.gov)       2 21 76 83 182 6.32 0.72 0.32
PDSF: Batch queue structure       4 3 13 25 45 6.31 0.95 0.31
WEB: Accounts section 1     6 7 41 55 110 6.28 0.97  
OVERALL: Network connectivity     4 9 13 69 95 190 6.27 0.94 0.04
TRAINING: New User's Guide 1     5 6 36 46 94 6.27 0.99 0.01
SP SW: Programming libraries     1 8 2 60 54 125 6.26 0.84 -0.01
SP: Uptime (Availability) 3 1 4 6 6 54 92 166 6.26 1.20 -0.16
SP SW: C/C++ compilers     2 5 6 35 46 94 6.26 0.95 0.04
HPSS: Data access time 1 1 1 6 8 40 61 118 6.25 1.08 -0.21
NIM     1 7 17 64 74 163 6.25 0.85 0.17
OVERALL: Available Software     1 11 16 66 83 177 6.24 0.90 0.19
PDSF SW: C/C++ compilers       5 1 12 20 38 6.24 1.02 -0.20
OVERALL: Software management and configuration   1 1 14 11 64 78 169 6.19 0.99 0.15
WEB: Timeliness of information     3 5 18 76 65 167 6.17 0.87 0.12
WEB: Software section     3 5 11 33 46 98 6.16 1.02 0.29
On-line help desk       10 9 35 45 99 6.16 0.97 0.14
PDSF SW: Programming libraries       5 1 14 16 36 6.14 1.02 0.14
HPSS: User interface (hsi, pftp, ftp)     3 8 12 41 53 117 6.14 1.02 0.16
SP SW: Applications software       10 6 37 38 91 6.13 0.96 0.13
CONSULT: Software bug resolution     2 11 7 33 47 100 6.12 1.08 0.48
E-mail announcements     2 12 6 25 47 92 6.12 1.14  
Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 2 6 2 17 57 70 155 6.12 1.15 -0.00
OVERALL: Satisfaction with NERSC 2 6 6 5 16 70 98 203 6.10 1.28 -0.27
TRAINING: Web tutorials 1     8 8 37 38 92 6.10 1.06 0.03
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 2 1 3 8 6 21 52 93 6.08 1.41 -0.27
WEB: Status and Statistics section 1   2 7 11 40 43 104 6.07 1.10 -0.00
SP: Disk configuration and I/O performance 2   8 11 13 53 60 147 5.94 1.28 -0.21
WEB: PDSF section     1 6 5 16 17 45 5.93 1.12 0.10
SERVICES: Allocations process 1 4 5 7 17 57 57 148 5.93 1.27 0.24
SP SW: General tools and utilities     4 8 14 43 33 102 5.91 1.06 -0.07
OVERALL: Hardware management and configuration 2 5 11 7 19 62 76 182 5.89 1.39 -0.18
WEB: Ease of finding information 1   9 6 30 78 54 178 5.89 1.09 0.09
PDSF SW: Fortran compilers       6 1 6 10 23 5.87 1.25 -0.16
PDSF: Batch wait time     1 6 5 19 14 45 5.87 1.08 -0.06
SP SW: Performance and debugging tools   2 5 7 16 54 34 118 5.84 1.14 0.27
PDSF SW: General tools and utilities   1   5 2 17 10 35 5.83 1.18 -0.10
PDSF SW: Applications software     1 6 2 14 10 33 5.79 1.17 -0.08
PDSF SW: Performance and debugging tools   1   5 4 15 10 35 5.77 1.19 0.46
SP: Seaborg overall 4 7 7 2 26 62 60 168 5.77 1.47 -0.66
PDSF: Ability to run interactively   1 5 5 3 16 17 47 5.68 1.45 -0.09
OVERALL: Available Computing Hardware 3 2 14 8 34 87 47 195 5.65 1.29 -0.48
WEB: Searching     4 14 6 27 20 71 5.63 1.24 0.19
WEB: SciDAC       12 4 11 13 40 5.62 1.23  
PDSF: Disk configuration and I/O performance   1 5 4 6 13 15 44 5.59 1.45 -0.10
TRAINING: NERSC classes: in-person       13   5 11 29 5.48 1.40 0.60
Vis server (Escher)       8 1 3 7 19 5.47 1.39 0.24
OVERALL: Data analysis and visualization facilities     3 41 6 36 29 115 5.41 1.28  
SERVICES: Visualization services     2 22 4 12 19 59 5.41 1.37 0.60
SP SW: Visualization software   2 2 18 4 19 17 62 5.40 1.41 0.32
SP: Ability to run interactively 3 5 12 24 22 52 38 156 5.34 1.50 -0.23
NERSC CVS server       21 2 8 14 45 5.33 1.35  
Live classes on the Access Grid 1     14   11 6 32 5.16 1.44 0.49
Grid services       18 3 5 9 35 5.14 1.31  
Escher SW: visualization software   1 1 9   4 6 21 5.10 1.58 0.35
Math server (Newton)     1 8 1 4 3 17 5.00 1.32 -0.20
Newton SW: application software 1 1 2 8   5 5 22 4.82 1.76  
SP: Batch queue structure 17 9 18 17 30 53 20 164 4.66 1.85 -1.03
SP: Batch wait time 26 16 36 14 27 32 10 161 3.84 1.90 -1.40

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

 

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.Change from 2003
1234567
OVERALL: Satisfaction with NERSC 2 6 6 5 16 70 98 203 6.10 1.28 -0.27
OVERALL: Consulting and Support Services       3 8 40 146 197 6.67 0.63 0.30
OVERALL: Available Computing Hardware 3 2 14 8 34 87 47 195 5.65 1.29 -0.48
OVERALL: Network connectivity     4 9 13 69 95 190 6.27 0.94 0.04
NERSC security     2 12 3 45 121 183 6.48 0.90  
WEB: NERSC web site overall (www.nersc.gov)       2 21 76 83 182 6.32 0.72 0.32
OVERALL: Hardware management and configuration 2 5 11 7 19 62 76 182 5.89 1.39 -0.18
Account support services   1 2 1 2 38 136 180 6.68 0.72 0.29
WEB: Ease of finding information 1   9 6 30 78 54 178 5.89 1.09 0.09
CONSULT: overall       3 4 38 132 177 6.69 0.60 0.35
OVERALL: Available Software     1 11 16 66 83 177 6.24 0.90 0.19
OVERALL: Mass storage facilities       14 4 60 93 171 6.36 0.88 0.24
CONSULT: Timely initial response to consulting questions       1 5 38 125 169 6.70 0.55 0.15
OVERALL: Software management and configuration   1 1 14 11 64 78 169 6.19 0.99 0.15
WEB: Accuracy of information 1     6 6 64 91 168 6.40 0.84 0.15
SP: Seaborg overall 4 7 7 2 26 62 60 168 5.77 1.47 -0.66
WEB: Timeliness of information     3 5 18 76 65 167 6.17 0.87 0.12
CONSULT: Amount of time to resolve your issue     1 5 6 36 118 166 6.60 0.75 0.24
SP: Uptime (Availability) 3 1 4 6 6 54 92 166 6.26 1.20 -0.16
CONSULT: Followup to initial consulting questions       4 5 34 122 165 6.66 0.66 0.17
CONSULT: Quality of technical advice       4 7 42 112 165 6.59 0.69 0.05
SP: Batch queue structure 17 9 18 17 30 53 20 164 4.66 1.85 -1.03
NIM     1 7 17 64 74 163 6.25 0.85 0.17
SP: Batch wait time 26 16 36 14 27 32 10 161 3.84 1.90 -1.40
SP: Ability to run interactively 3 5 12 24 22 52 38 156 5.34 1.50 -0.23
SP SW: Software environment       5 9 70 71 155 6.34 0.73 0.10
Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 2 6 2 17 57 70 155 6.12 1.15 -0.00
SERVICES: Allocations process 1 4 5 7 17 57 57 148 5.93 1.27 0.24
SP SW: Fortran compilers     2 3 8 53 81 147 6.41 0.80 0.07
SP: Disk configuration and I/O performance 2   8 11 13 53 60 147 5.94 1.28 -0.21
WEB: Seaborg section       3 10 47 85 145 6.48 0.72 0.48
Computer and Network Operations     1 5 7 31 85 129 6.50 0.83  
Network performance within NERSC (e.g. Seaborg to HPSS) 1     2 8 40 75 126 6.46 0.85 -0.08
SP SW: Programming libraries     1 8 2 60 54 125 6.26 0.84 -0.01
HPSS: Overall satisfaction   1   4 2 33 84 124 6.56 0.80 0.10
HPSS: Uptime (Availability)     1 3 1 25 89 119 6.66 0.70 0.12
HPSS: Data transfer rates   1   3 8 41 66 119 6.40 0.84  
HPSS: Reliability (data integrity)       5   16 97 118 6.74 0.67 0.13
HPSS: Data access time 1 1 1 6 8 40 61 118 6.25 1.08 -0.21
SP SW: Performance and debugging tools   2 5 7 16 54 34 118 5.84 1.14 0.27
HPSS: User interface (hsi, pftp, ftp)     3 8 12 41 53 117 6.14 1.02 0.16
OVERALL: Data analysis and visualization facilities     3 41 6 36 29 115 5.41 1.28  
WEB: Accounts section 1     6 7 41 55 110 6.28 0.97  
WEB: Status and Statistics section 1   2 7 11 40 43 104 6.07 1.10 -0.00
SP SW: General tools and utilities     4 8 14 43 33 102 5.91 1.06 -0.07
CONSULT: Software bug resolution     2 11 7 33 47 100 6.12 1.08 0.48
On-line help desk       10 9 35 45 99 6.16 0.97 0.14
WEB: Software section     3 5 11 33 46 98 6.16 1.02 0.29
WEB: HPSS section       4 11 30 49 94 6.32 0.85 0.58
TRAINING: New User's Guide 1     5 6 36 46 94 6.27 0.99 0.01
SP SW: C/C++ compilers     2 5 6 35 46 94 6.26 0.95 0.04
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 2 1 3 8 6 21 52 93 6.08 1.41 -0.27
E-mail announcements     2 12 6 25 47 92 6.12 1.14  
TRAINING: Web tutorials 1     8 8 37 38 92 6.10 1.06 0.03
SP SW: Applications software       10 6 37 38 91 6.13 0.96 0.13
WEB: Searching     4 14 6 27 20 71 5.63 1.24 0.19
SP SW: Visualization software   2 2 18 4 19 17 62 5.40 1.41 0.32
SERVICES: Visualization services     2 22 4 12 19 59 5.41 1.37 0.60
PDSF: Uptime (availability)     1 3 2 11 30 47 6.40 0.99 0.05
PDSF: Ability to run interactively   1 5 5 3 16 17 47 5.68 1.45 -0.09
PDSF: Overall satisfaction       3 1 11 31 46 6.52 0.84 0.11
PDSF: Batch queue structure       4 3 13 25 45 6.31 0.95 0.31
WEB: PDSF section     1 6 5 16 17 45 5.93 1.12 0.10
PDSF: Batch wait time     1 6 5 19 14 45 5.87 1.08 -0.06
PDSF: Disk configuration and I/O performance   1 5 4 6 13 15 44 5.59 1.45 -0.10
NERSC CVS server       21 2 8 14 45 5.33 1.35  
PDSF SW: Software environment       4 1 13 24 42 6.36 0.93 0.03
WEB: SciDAC       12 4 11 13 40 5.62 1.23  
PDSF SW: C/C++ compilers       5 1 12 20 38 6.24 1.02 -0.20
PDSF SW: Programming libraries       5 1 14 16 36 6.14 1.02 0.14
PDSF SW: General tools and utilities   1   5 2 17 10 35 5.83 1.18 -0.10
PDSF SW: Performance and debugging tools   1   5 4 15 10 35 5.77 1.19 0.46
Grid services       18 3 5 9 35 5.14 1.31  
PDSF SW: Applications software     1 6 2 14 10 33 5.79 1.17 -0.08
Live classes on the Access Grid 1     14   11 6 32 5.16 1.44 0.49
TRAINING: NERSC classes: in-person       13   5 11 29 5.48 1.40 0.60
PDSF SW: Fortran compilers       6 1 6 10 23 5.87 1.25 -0.16
Newton SW: application software 1 1 2 8   5 5 22 4.82 1.76  
Escher SW: visualization software   1 1 9   4 6 21 5.10 1.58 0.35
Vis server (Escher)       8 1 3 7 19 5.47 1.39 0.24
Math server (Newton)     1 8 1 4 3 17 5.00 1.32 -0.20

 

All Importance Topics

3=Very important, 2=Somewhat important, 1=Not important

 

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.
123
OVERALL: Available Computing Hardware   24 160 184 2.87 0.34
OVERALL: Satisfaction with NERSC 1 23 164 188 2.87 0.36
OVERALL: Consulting and Support Services 2 42 142 186 2.75 0.46
SERVICES: Allocations process 3 32 99 134 2.72 0.50
OVERALL: Network connectivity 2 52 120 174 2.68 0.49
Account support services 2 49 108 159 2.67 0.50
OVERALL: Hardware management and configuration 4 50 115 169 2.66 0.52
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 6 21 65 92 2.64 0.60
Computer and Network Operations 4 43 77 124 2.59 0.56
OVERALL: Mass storage facilities 15 62 84 161 2.43 0.66
OVERALL: Available Software 15 70 83 168 2.40 0.65
OVERALL: Software management and configuration 16 77 70 163 2.33 0.65
NERSC security 22 80 73 175 2.29 0.68
E-mail announcements 30 49 20 99 1.90 0.71
OVERALL: Data analysis and visualization facilities 49 49 34 132 1.89 0.79
SERVICES: Visualization services 33 24 15 72 1.75 0.78
NERSC CVS server 31 14 14 59 1.71 0.83
Grid services 38 6 8 52 1.42 0.75

 

All Usefulness Topics

3=Very useful, 2=Somewhat useful, 1=Not useful

 

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.
123
E-mail announcements 1 46 121 168 2.71 0.47
TRAINING: New User's Guide 6 20 59 85 2.62 0.62
TRAINING: Web tutorials 7 31 50 88 2.49 0.64
MOTD (Message of the Day) 9 72 71 152 2.41 0.60
SERVICES: Announcements web archive 11 70 70 151 2.39 0.62
Phone calls from NERSC 24 35 43 102 2.19 0.79
Live classes on the Access Grid 17 12 10 39 1.82 0.82
TRAINING: NERSC classes: in-person 22 8 9 39 1.67 0.84
Last edited: 2017-01-06 12:48:48
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