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2004 User Survey Results

Overall Satisfaction and Importance

Legend
Overall Satisfaction with NERSC
How important to you is?
Impact of NERSC's Flexible Work Option

Legend:

Satisfaction	Average Score
Very Satisfied	6.50 - 7.00
Mostly Satisfied	5.50 - 6.49
Somewhat Satisfied	4.50 - 5.49

Importance	Average Score
Very Important	2.50 - 3.00
Somewhat Important	1.50 - 2.49

Significance of Change
significant increase
significant decrease
not significant

Overall Satisfaction with NERSC

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item	Num who rated this item as:							Total Responses	Average Score	Std. Dev.	Change from 2003
Item	1	2	3	4	5	6	7	Total Responses	Average Score	Std. Dev.	Change from 2003
Consulting and Support Services				3	8	40	146	197	6.67	0.63	0.30
NERSC security			2	12	3	45	121	183	6.48	0.90
Mass storage facilities				14	4	60	93	171	6.36	0.88	0.24
Network connectivity			4	9	13	69	95	190	6.27	0.94	0.04
Available Software			1	11	16	66	83	177	6.24	0.90	0.19
Software management and configuration		1	1	14	11	64	78	169	6.19	0.99	0.15
Overall Satisfaction with NERSC	2	6	6	5	16	70	98	203	6.10	1.28	-0.27
Hardware management and configuration	2	5	11	7	19	62	76	182	5.89	1.39	-0.18
Available Computing Hardware	3	2	14	8	34	87	47	195	5.65	1.29	-0.48
Data analysis and visualization facilities			3	41	6	36	29	115	5.41	1.28

How important to you is?

3=Very, 2=Somewhat, 1=Not important

Item	1	2	3	Responses	Average	Std. Dev.
Available Computing Hardware		24	160	184	2.87	0.34
Overall Satisfaction with NERSC	1	23	164	188	2.87	0.36
Consulting and Support Services	2	42	142	186	2.75	0.46
Network connectivity	2	52	120	174	2.68	0.49
Hardware management and configuration	4	50	115	169	2.66	0.52
Mass storage facilities	15	62	84	161	2.43	0.66
Available Software	15	70	83	168	2.40	0.65
Software management and configuration	16	77	70	163	2.33	0.65
NERSC security	22	80	73	175	2.29	0.68
Data analysis and visualization facilities	49	49	34	132	1.89	0.79

NERSC participates in Berkeley Lab's Flexible Work Option (FWO) Pilot. FWO means some staff work 9 hours a day and are off one day every two weeks. NERSC always has on duty qualified staff for all areas. Have you noticed any changes specifically due to the FWO participation?

Answer	Responses	Percent
No	73	100%
Yes	0	0%

If you have noticed any effect, describe your experience.

Only comments other than a simple "No" or "Not noticed" are shown.

Service has always been exceptional.

We have noticed NO changes.

None, everything works perfectly fine.

No. On-duty 24/7 support is very important to our work and is part of the reasons that NERSC, and in particular PDSF, is so useful to us.

I have not noticed any changes. It sounds like a great plan to me.

No problems

No, I find the NERSC staff very responsive and easy to reach.

NO, sounds like a great program to me.

I always find that NERSC staff are available whenever I need assistance. It's a pleasant surprise to find that even at odd hours on the weekends, a telephone call is always answered by a live human being, instead of a machine. Praises to the staff!

I have experienced no negative changes. NERSC consulting staff (Hi, Harsh!) have even made themselves available to us from their home to assist with time-critical interactions.

No problems here - staff seem happier!

I've always been impressed with how hard (and well) NERSC staff work. If this makes them happier, great.

No. All services seem very well (and enthusiastically) supported.