Overall Satisfaction and Importance
Legend:
| Satisfaction | Average Score |
|---|
| Very Satisfied |
6.50 - 7.00 |
| Mostly Satisfied |
5.50 - 6.49 |
| Somewhat Satisfied |
4.50 - 5.49 |
|
| Importance | Average Score |
|---|
| Very Important |
2.50 - 3.00 |
| Somewhat Important |
1.50 - 2.49 |
|
| Significance of Change |
|---|
| significant increase |
| significant decrease |
| not significant |
|
Overall Satisfaction with NERSC
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | Change from 2005 |
|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|
| OVERALL: Consulting and Support Services |
|
|
4 |
8 |
7 |
58 |
159 |
236 |
6.53 |
0.85 |
-0.20 |
| OVERALL: Satisfaction with NERSC |
2 |
|
9 |
3 |
8 |
99 |
128 |
249 |
6.31 |
1.01 |
0.11 |
| OVERALL: NERSC security |
2 |
1 |
7 |
9 |
10 |
72 |
134 |
235 |
6.30 |
1.11 |
-0.31 |
| OVERALL: Network connectivity |
|
|
8 |
10 |
19 |
69 |
124 |
230 |
6.27 |
1.02 |
-0.18 |
| OVERALL: Available computing hardware |
|
|
3 |
5 |
29 |
108 |
92 |
237 |
6.19 |
0.82 |
0.30 |
| OVERALL: Mass storage facilities |
|
|
4 |
17 |
13 |
52 |
86 |
172 |
6.16 |
1.08 |
-0.16 |
| OVERALL: Hardware management and configuration |
2 |
2 |
3 |
17 |
14 |
86 |
89 |
213 |
6.07 |
1.15 |
0.09 |
| OVERALL: Software management and configuration |
|
|
8 |
19 |
17 |
65 |
89 |
198 |
6.05 |
1.13 |
-0.17 |
| OVERALL: Available software |
|
|
6 |
24 |
22 |
85 |
82 |
219 |
5.97 |
1.08 |
-0.22 |
| OVERALL: Data analysis and visualization facilities |
|
2 |
4 |
32 |
20 |
47 |
23 |
128 |
5.37 |
1.22 |
-0.28 |
How important to you is?
3=Very, 2=Somewhat, 1=Not important
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. |
|---|
| 1 | 2 | 3 |
|---|
| OVERALL: Satisfaction with NERSC |
|
31 |
202 |
233 |
2.87 |
0.34 |
| OVERALL: Available computing hardware |
3 |
31 |
189 |
223 |
2.83 |
0.41 |
| OVERALL: Consulting and Account Support services |
4 |
52 |
167 |
223 |
2.73 |
0.48 |
| OVERALL: Network connectivity |
5 |
49 |
159 |
213 |
2.72 |
0.50 |
| OVERALL: Hardware management and configuration |
7 |
68 |
122 |
197 |
2.58 |
0.56 |
| OVERALL: Software management and configuration |
10 |
75 |
104 |
189 |
2.50 |
0.60 |
| OVERALL: Available software |
9 |
90 |
109 |
208 |
2.48 |
0.58 |
| NERSC security |
21 |
83 |
121 |
225 |
2.44 |
0.66 |
| OVERALL: Mass storage facilities |
31 |
71 |
80 |
182 |
2.27 |
0.74 |
| OVERALL: Data analysis and visualization facilities |
54 |
57 |
45 |
156 |
1.94 |
0.80 |
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