Share
FollowServices and Communications
- Legend
- Satisfaction with NERSC Services
- How Important are NERSC Services to You?
- How useful are these methods for keeping you informed?
- Are you well informed of changes?
- Comments about Services and Communications
Legend:
|
|
||||||||||||||||
|
|
Satisfaction with NERSC Services
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | Change from 2006 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |||||
| SERVICES: Account support | 2 | 1 | 6 | 82 | 265 | 356 | 6.71 | 0.57 | 0.07 | ||
| SERVICES: Computer and network operations support (24x7) | 2 | 11 | 9 | 46 | 93 | 161 | 6.35 | 0.95 | 0.31 | ||
| SERVICES: Response to special requests (e.g. disk quota increases, etc.) | 1 | 2 | 14 | 9 | 51 | 97 | 174 | 6.29 | 1.02 | 0.04 | |
| TRAINING: New User's Guide | 1 | 16 | 16 | 106 | 104 | 243 | 6.22 | 0.87 | -0.12 | ||
| SERVICES: Allocations process | 1 | 1 | 5 | 15 | 26 | 102 | 127 | 277 | 6.17 | 1.03 | -0.12 |
| TRAINING: Web tutorials | 1 | 1 | 16 | 16 | 97 | 85 | 216 | 6.14 | 0.93 | -0.01 | |
| SERVICES: E-mail lists | 2 | 24 | 21 | 66 | 97 | 210 | 6.10 | 1.05 | -0.08 | ||
| SERVICES: NERSC CVS services | 21 | 6 | 27 | 40 | 94 | 5.91 | 1.18 | -0.09 | |||
| TRAINING: NERSC classes: in-person | 2 | 20 | 3 | 8 | 18 | 51 | 5.39 | 1.42 | -0.55 | ||
| Live classes on the web | 1 | 23 | 6 | 16 | 14 | 60 | 5.30 | 1.29 | -0.46 | ||
How Important are NERSC Services to You?
3=Very important, 2=Somewhat important, 1=Not important
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | ||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | ||||
| SERVICES: Account support | 5 | 76 | 239 | 320 | 2.73 | 0.48 |
| SERVICES: Allocations process | 10 | 61 | 185 | 256 | 2.68 | 0.54 |
| SERVICES: Response to special requests (e.g. disk quota increases, etc.) | 18 | 55 | 118 | 191 | 2.52 | 0.66 |
| SERVICES: Computer and network operations support (24x7) | 25 | 77 | 85 | 187 | 2.32 | 0.70 |
| SERVICES: E-mail lists | 40 | 116 | 51 | 207 | 2.05 | 0.66 |
| SERVICES: NERSC CVS services | 43 | 51 | 44 | 138 | 2.01 | 0.80 |
How useful are these methods for keeping you informed?
3=Very useful, 2=Somewhat useful, 1=Not useful
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. | ||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | ||||
| TRAINING: New User's Guide | 8 | 44 | 155 | 207 | 2.71 | 0.53 |
| SERVICES: E-mail lists | 5 | 99 | 230 | 334 | 2.67 | 0.50 |
| TRAINING: Web tutorials | 13 | 50 | 135 | 198 | 2.62 | 0.61 |
| MOTD (Message of the Day) | 27 | 108 | 173 | 308 | 2.47 | 0.65 |
| SERVICES: Announcements web archive | 36 | 134 | 130 | 300 | 2.31 | 0.68 |
| Live classes on the web | 26 | 44 | 28 | 98 | 2.02 | 0.75 |
| TRAINING: NERSC classes: in-person | 31 | 33 | 29 | 93 | 1.98 | 0.81 |
| Phone calls from NERSC | 86 | 66 | 75 | 227 | 1.95 | 0.84 |
Are you well informed of changes?
Do you feel you are adequately informed about NERSC changes?
| Answer | Responses | Percent |
|---|---|---|
| Yes | 362 | 97.3 |
| No | 10 | 2.7% |
Are you aware of major changes at least one month in advance?
| Answer | Responses | Percent |
|---|---|---|
| Yes | 308 | 88.5% |
| No | 40 | 11.5% |
Are you aware of software changes at least seven days in advance?
| Answer | Responses | Percent |
|---|---|---|
| Yes | 312 | 92.3% |
| No | 26 | 7.7% |
Are you aware of planned outages 24 hours in advance?
| Answer | Responses | Percent |
|---|---|---|
| Yes | 332 | 93.5% |
| No | 23 | 6.5% |
Comments about Services and Communications: 15 responses
Issues with system outages / MOTD / Communication of down times and system changes: 5 responses
I wish that they could send unscheduled maintenance message to us on time too.
Please send an email when machine goes down and up in an unscheduled manner.
When a system goes out, please post the outage on the MOTD as soon as possible. Sometimes the outage is not posted until hours after it started.
If I 'ssh franklin' and its down - a warning message would be good - not me typing in my password to be denied over and over.
While I am generally aware of software changes, small changes to compiler versions are not generally advertised, even though they can sometimes be very important.
Training Comments: 5 responses
Sometimes the web tutorials are a little behind the actual configurations. It would also be nice to have some more detailed walkthrough examples, like "how to run your first program" or "how to build a program using X" where X is some popular library like ScaLAPACK.
I even use some of the tutorials, e.g., MPI, in my computational physics class. They are very valuable.
For training/information, I mostly refer to the PDSF faq
I was not aware of the tutorials and classes! I will have to start using them!
Looks like some tools I should make use of.
Off hours 24x7 support: 2 responses
The 24/7 support is only somewhat satisfied specifically because of my experiences with PDSF -- better weekend support for PDSF is needed.
Availability of account support from earlier in the day would be helpful for east-coast-based users.
Satisfied: 2 responses
This aspect of NERSC is fantastic.
Overall excellent.
