Overall Satisfaction and Importance
- Legend
- Overall Satisfaction with NERSC
- How important to you is?
- General Comments about NERSC
Legend:
| Satisfaction | Average Score |
|---|
| Very Satisfied |
6.50 - 7.00 |
| Mostly Satisfied - High |
6.00 - 6.49 |
| Mostly Satisfied - Low |
5.50 - 5.49 |
|
| Importance | Average Score |
|---|
| Very Important |
2.50 - 3.00 |
| Somewhat Important |
1.50 - 2.49 |
|
| Significance of Change |
|---|
| significant increase |
| not significant |
|
Overall Satisfaction with NERSC
7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied
| Item | Num who rated this item as: | Num Resp | Average Score | Std. Dev. | Change from 2007 | Change from 2006 | Change from 2003 |
|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|
| OVERALL: Consulting and Support Services |
1 |
|
3 |
7 |
11 |
108 |
256 |
386 |
6.56 |
0.76 |
0.11 |
-0.07 |
0.19 |
| OVERALL: Security |
5 |
|
2 |
25 |
13 |
94 |
246 |
385 |
6.39 |
1.07 |
0.04 |
0.05 |
|
| OVERALL: Network connectivity |
1 |
1 |
10 |
13 |
30 |
135 |
205 |
395 |
6.28 |
0.99 |
0.15 |
0.01 |
0.05 |
| OVERALL: Satisfaction with NERSC |
1 |
2 |
7 |
3 |
38 |
190 |
172 |
413 |
6.23 |
0.88 |
-0.08 |
-0.10 |
-0.14 |
| OVERALL: Available Software |
|
1 |
2 |
29 |
33 |
142 |
181 |
388 |
6.21 |
0.95 |
-0.01 |
0.23 |
0.16 |
| SERVICES: Computer and network operations support (24x7) |
|
3 |
10 |
20 |
30 |
111 |
172 |
346 |
6.17 |
1.09 |
-0.17 |
0.14 |
|
| OVERALL: Software management and configuration |
|
1 |
5 |
24 |
30 |
142 |
156 |
358 |
6.16 |
0.97 |
-0.02 |
0.11 |
0.12 |
| OVERALL: Mass storage facilities |
|
|
8 |
37 |
34 |
103 |
153 |
335 |
6.06 |
1.10 |
0.00 |
-0.09 |
-0.06 |
| OVERALL: Available Computing Hardware |
2 |
4 |
9 |
21 |
52 |
159 |
147 |
394 |
6.00 |
1.10 |
-0.12 |
-0.19 |
-0.13 |
| OVERALL: Hardware management and configuration |
3 |
2 |
11 |
23 |
63 |
160 |
108 |
370 |
5.85 |
1.12 |
-0.13 |
-0.22 |
-0.22 |
| OVERALL: Data analysis and visualization facilities |
|
2 |
2 |
61 |
20 |
71 |
68 |
224 |
5.61 |
1.25 |
0.13 |
0.24 |
|
How important to you is?
3=Very, 2=Somewhat, 1=Not important
| Item | Num who rated this item as: | Total Responses | Average Score | Std. Dev. |
|---|
| 1 | 2 | 3 |
|---|
| OVERALL: Satisfaction with NERSC |
1 |
53 |
339 |
393 |
2.86 |
0.35 |
| OVERALL: Available Computing Hardware |
2 |
68 |
307 |
377 |
2.81 |
0.41 |
| OVERALL: Network connectivity |
1 |
78 |
289 |
368 |
2.78 |
0.42 |
| OVERALL: Consulting and Support Services |
4 |
87 |
283 |
374 |
2.75 |
0.46 |
| OVERALL: Hardware management and configuration |
8 |
125 |
220 |
353 |
2.60 |
0.53 |
| SERVICES: Computer and network operations support (24x7) |
19 |
110 |
223 |
352 |
2.58 |
0.59 |
| OVERALL: Available Software |
22 |
123 |
221 |
366 |
2.54 |
0.61 |
| OVERALL: Software management and configuration |
20 |
135 |
183 |
338 |
2.48 |
0.61 |
| OVERALL: Security |
34 |
144 |
180 |
358 |
2.41 |
0.66 |
| OVERALL: Mass storage facilities |
44 |
130 |
172 |
346 |
2.37 |
0.70 |
| OVERALL: Data analysis and visualization facilities |
114 |
80 |
91 |
285 |
1.92 |
0.85 |
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