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2008/2009 User Survey Results

Table of Contents

  1. Response Survey
  2. Respondent Demographics
  3. Overall Satisfaction and Importance
  4. All Satisfaction and Importance Ratings
  5. Hardware Resources
  6. Software
  7. HPC Consulting
  8. Services and Communications
  9. Comments

All Satisfaction and Importance Ratings

  • Legend
  • All Satisfaction Topics - by Score
  • All Satisfaction Topics - by Number of Responses
  • All Importance Topics

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
significant decrease
not significant

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
SERVICES: Account support 1     3 8 87 248 347 6.66 0.64 -0.05
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
CONSULT: Timely initial response to consulting questions     2 4 10 89 221 326 6.60 0.67 0.05
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
OVERALL: Consulting and Support Services 1   3 7 11 108 256 386 6.56 0.76 -0.07
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
CONSULT: Overall   1 2 7 13 98 212 333 6.53 0.77 -0.04
NETWORK: Network performance within NERSC (e.g. Seaborg to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
CONSULT: Quality of technical advice     2 9 14 104 195 324 6.48 0.76 -0.00
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
CONSULT: Followup to initial consulting questions   3 4 8 17 87 194 313 6.44 0.93 -0.04
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
PDSF SW: Software environment       2 3 26 35 66 6.42 0.72 0.18
NERSC SW: Fortran compilers 1 1 3 10 10 88 155 268 6.40 0.93  
OVERALL: Security 5   2 25 13 94 246 385 6.39 1.07 0.04
CONSULT: Amount of time to resolve your issue   1 5 10 19 104 183 322 6.39 0.89 0.03
WEB SERVICES: NIM web interface     5 8 18 137 184 352 6.38 0.80 0.10
PDSF SW: C/C++ compilers 1     1 5 17 34 58 6.38 1.02 0.11
NERSC SW: Software environment     2 8 14 145 150 319 6.36 0.74  
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
CONSULT: On-line help desk     2 11 10 50 99 172 6.35 0.93 0.06
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
NERSC SW: C/C++ compilers     1 18 10 77 130 236 6.34 0.91  
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
PDSF SW: Programming libraries       4 2 23 30 59 6.34 0.84 0.13
NERSC SW: Programming libraries     3 11 19 98 140 271 6.33 0.86  
WEB SERVICES: Accuracy of information 1 2 1 5 26 132 157 324 6.32 0.85 -0.08
CONSULT: Response to special requests (e.g. disk quota increases, etc.)     4 20 12 48 134 218 6.32 1.05 0.03
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
WEB SERVICES: www.nersc.gov overall   1 3 9 20 167 148 348 6.28 0.80 -0.10
OVERALL: Network connectivity 1 1 10 13 30 135 205 395 6.28 0.99 0.15
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
PDSF SW: Applications software       5 3 18 25 51 6.24 0.95 0.29
OVERALL: Satisfaction with NERSC 1 2 7 3 38 190 172 413 6.21 0.92 -0.08
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
OVERALL: Available Software   1 2 29 33 142 181 388 6.21 0.95 -0.01
WEB SERVICES: Timeliness of information 1   6 9 29 143 137 325 6.21 0.91 -0.07
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03
PDSF SW: STAR     1 5 3 5 23 37 6.19 1.22  
SERVICES: Computer and network operations support (24x7)   3 10 20 30 111 172 346 6.17 1.09 -0.17
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
OVERALL: Software management and configuration   1 5 24 30 142 156 358 6.16 0.97 -0.02
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
NETWORK: Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
TRAINING: New User's Guide 1   5 11 23 92 98 230 6.14 1.00 -0.07
PDSF SW: General tools and utilities     1 5 4 22 25 57 6.14 1.01 0.14
NERSC SW: General tools and utilities       21 22 96 97 236 6.14 0.92  
PDSF SW: CHOS     1 4 7 14 24 50 6.12 1.06  
NERSC SW: Applications software 2   3 19 20 87 100 231 6.10 1.08  
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
OVERALL: Mass storage facilities     8 37 34 103 153 335 6.06 1.10 0.00
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
TRAINING: Web tutorials 1   7 10 23 83 77 201 6.04 1.07 -0.10
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
SERVICES: Allocations process 2 1 10 20 24 109 117 283 6.03 1.16 -0.14
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
OVERALL: Available Computing Hardware 2 4 9 21 52 159 147 394 6.00 1.10 -0.12
CONSULT: Software bug resolution 1 1 2 30 26 55 97 212 5.98 1.20 -0.05
PDSF SW: Performance and debugging tools 1     6 5 18 20 50 5.96 1.23 -0.04
WEB SERVICES: Ease of finding information 1 4 12 10 38 177 98 340 5.95 1.05 -0.10
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
NERSC SW: ACTS Collection       13 5 17 27 62 5.94 1.17  
SERVICES: Data analysis and visualization services 1   1 10 10 36 32 90 5.93 1.14  
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
NERSC SW: Visualization software 1   3 20 8 44 51 127 5.91 1.23  
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
NERSC SW: Performance and debugging tools   1 2 27 34 79 70 213 5.87 1.07  
OVERALL: Hardware management and configuration 3 2 11 23 63 160 108 370 5.85 1.12 -0.13
NERSC SW: Data analysis software 2   1 19 9 39 42 112 5.84 1.28  
SERVICES: Data analysis and visualization consulting       14 6 17 24 61 5.84 1.19  
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
WEB SERVICES: Searching 1 4 6 21 48 100 54 234 5.68 1.14 -0.03
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
OVERALL: Data analysis and visualization facilities   2 2 61 20 71 68 224 5.61 1.25 0.13
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
TRAINING: NERSC classes       20 11 22 21 74 5.59 1.17 0.20
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2007
1 2 3 4 5 6 7
OVERALL: Satisfaction with NERSC 2 2 7 3 38 190 171 413 6.21 0.92 -0.08
OVERALL: Network connectivity 1 1 10 13 30 135 205 395 6.28 0.99 0.15
OVERALL: Available Computing Hardware 2 4 9 21 52 159 147 394 6.00 1.10 -0.12
OVERALL: Available Software   1 2 29 33 142 181 388 6.21 0.95 -0.01
OVERALL: Consulting and Support Services 1   3 7 11 108 256 386 6.56 0.76 -0.07
OVERALL: Security 5   2 25 13 94 246 385 6.39 1.07 0.04
OVERALL: Hardware management and configuration 3 2 11 23 63 160 108 370 5.85 1.12 -0.13
OVERALL: Software management and configuration   1 5 24 30 142 156 358 6.16 0.97 -0.02
WEB SERVICES: NIM web interface     5 8 18 137 184 352 6.38 0.80 0.10
WEB SERVICES: www.nersc.gov overall   1 3 9 20 167 148 348 6.28 0.80 -0.10
SERVICES: Account support 1     3 8 87 248 347 6.66 0.64 -0.05
SERVICES: Computer and network operations support (24x7)   3 10 20 30 111 172 346 6.17 1.09 -0.17
WEB SERVICES: Ease of finding information 1 4 12 10 38 177 98 340 5.95 1.05 -0.10
OVERALL: Mass storage facilities     8 37 34 103 153 335 6.06 1.10 0.00
CONSULT: Overall   1 2 7 13 98 212 333 6.53 0.77 -0.04
CONSULT: Timely initial response to consulting questions     2 4 10 89 221 326 6.60 0.67 0.05
WEB SERVICES: Timeliness of information 1   6 9 29 143 137 325 6.21 0.91 -0.07
CONSULT: Quality of technical advice     2 9 14 104 195 324 6.48 0.76 -0.00
WEB SERVICES: Accuracy of information 1 2 1 5 26 132 157 324 6.32 0.85 -0.08
CONSULT: Amount of time to resolve your issue   1 5 10 19 104 183 322 6.39 0.89 0.03
NERSC SW: Software environment     2 8 14 145 150 319 6.36 0.74  
CONSULT: Followup to initial consulting questions   3 4 8 17 87 194 313 6.44 0.93 -0.04
Franklin: Overall 4 8 12 10 54 133 84 305 5.74 1.27 0.04
Franklin: Uptime (Availability) 11 15 46 25 71 89 45 302 4.91 1.62 -0.13
Franklin: Batch wait time 4 5 20 24 57 119 70 299 5.55 1.32 -0.30
Franklin: Batch queue structure 2 2 9 25 33 120 100 291 5.90 1.16 -0.12
SERVICES: Allocations process 2 1 10 20 24 109 117 283 6.03 1.16 -0.14
Franklin: Disk configuration and I/O performance 7 5 13 35 29 112 81 282 5.60 1.43 0.46
NERSC SW: Programming libraries     3 11 19 98 140 271 6.33 0.86  
NERSC SW: Fortran compilers 1 1 3 10 10 88 155 268 6.40 0.93  
NERSC SW: C/C++ compilers     1 18 10 77 130 236 6.34 0.91  
NERSC SW: General tools and utilities       21 22 96 97 236 6.14 0.92  
NETWORK: Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   2 6 11 21 90 104 234 6.15 1.04 0.09
WEB SERVICES: Searching 1 4 6 21 48 100 54 234 5.68 1.14 -0.03
Franklin: Ability to run interactively 2 1 10 32 31 72 83 231 5.76 1.29 0.18
NERSC SW: Applications software 2   3 19 20 87 100 231 6.10 1.08  
TRAINING: New User's Guide 1   5 11 23 92 98 230 6.14 1.00 -0.07
OVERALL: Data analysis and visualization facilities   2 2 61 20 71 68 224 5.61 1.25 0.13
CONSULT: Response to special requests (e.g. disk quota increases, etc.)     4 20 12 48 134 218 6.32 1.05 0.03
NERSC SW: Performance and debugging tools   1 2 27 34 79 70 213 5.87 1.07  
CONSULT: Software bug resolution 1 1 2 30 26 55 97 212 5.98 1.20 -0.05
TRAINING: Web tutorials 1   7 10 23 83 77 201 6.04 1.07 -0.10
NETWORK: Network performance within NERSC (e.g. Seaborg to HPSS) 1   1 5 5 56 117 185 6.51 0.83 -0.08
CONSULT: On-line help desk     2 11 10 50 99 172 6.35 0.93 0.06
HPSS: Overall satisfaction     3 3 5 63 93 167 6.44 0.80 -0.02
HPSS: Data transfer rates   2 5 4 12 52 83 158 6.25 1.06 -0.14
HPSS: User interface (hsi, pftp, ftp) 3 1 6 8 17 50 73 158 6.02 1.30 0.06
HPSS: Reliability (data integrity)     1 3 1 36 116 157 6.68 0.65 0.01
HPSS: Uptime (Availability)       2 4 44 107 157 6.63 0.60 0.09
HPSS: Data access time     1 6 11 56 81 155 6.35 0.83 0.05
Bassi: Overall 1 3 6 4 14 60 47 135 5.93 1.23 -0.04
Bassi: Uptime (Availability)   1   3 8 42 76 130 6.45 0.82 -0.09
Bassi: Batch wait time 7 9 21 11 27 38 16 129 4.71 1.72 0.25
NERSC SW: Visualization software 1   3 20 8 44 51 127 5.91 1.23  
Bassi: Batch queue structure 2   5 12 25 48 28 120 5.62 1.22 0.05
NERSC SW: Data analysis software 2   1 19 9 39 42 112 5.84 1.28  
Bassi: Disk configuration and I/O performance   1 1 13 6 40 50 111 6.10 1.10 0.04
Jacquard: Overall 1 1 2 6 6 50 38 104 6.05 1.11 -0.21
Jacquard: Uptime (Availability) 1   1 2 5 40 53 102 6.35 0.93 -0.19
Bassi: Ability to run interactively 2 2 2 13 13 33 36 101 5.73 1.39 0.11
Jacquard: Batch wait time 2 4 6 5 15 42 26 100 5.57 1.46 0.10
Jacquard: Batch queue structure     1 3 11 44 36 95 6.17 0.83 0.25
SERVICES: Data analysis and visualization services 1   1 10 10 36 32 90 5.93 1.14  
Jacquard: Disk configuration and I/O performance 1 1 1 8 7 33 38 89 6.03 1.20 0.05
Jacquard: Ability to run interactively       9 9 23 40 81 6.16 1.02 0.23
NGF: Overall 1     4 3 28 39 75 6.31 1.01 -0.13
TRAINING: NERSC classes       20 11 22 21 74 5.59 1.17 0.20
NGF: Uptime       4   19 46 69 6.55 0.78 -0.12
NGF: Reliability     1 2 1 19 46 69 6.55 0.80 -0.13
NGF: File and Directory Operations     3 2 6 24 33 68 6.21 1.03 -0.03
NGF: I/O Bandwidth     1 2 8 26 31 68 6.24 0.88 0.17
GRID: Access and Authentication   1 1 3 2 16 44 67 6.43 1.03 0.10
PDSF SW: Software environment       2 3 26 35 66 6.42 0.72 0.18
NERSC SW: ACTS Collection 1     13 5 17 27 63 5.86 1.32  
GRID: File Transfer     4 1 2 22 34 63 6.29 1.07 0.17
GRID: Job Monitoring       2 2 17 41 62 6.56 0.72 0.48
GRID: Job Submission       3 2 18 38 61 6.49 0.79 0.19
SERVICES: Data analysis and visualization consulting       14 6 17 24 61 5.84 1.19  
PDSF SW: Programming libraries       4 2 23 30 59 6.34 0.84 0.13
PDSF SW: C/C++ compilers 1     1 5 17 34 58 6.38 1.02 0.11
PDSF SW: General tools and utilities     1 5 4 22 25 57 6.14 1.01 0.14
PDSF: Overall satisfaction     2   2 28 24 56 6.29 0.85 0.19
PDSF: Uptime (availability)     1   5 22 28 56 6.36 0.80 0.23
PDSF: Ability to run interactively 1   1 2 3 23 23 53 6.15 1.13 0.60
PDSF: Batch queue structure     1 1 7 20 23 52 6.21 0.89 0.33
PDSF: Disk configuration and I/O performance 1   2 5 3 20 21 52 5.94 1.30 0.41
PDSF SW: Applications software       5 3 18 25 51 6.24 0.95 0.29
PDSF SW: Performance and debugging tools 1     6 5 18 20 50 5.96 1.23 -0.04
PDSF SW: CHOS     1 4 7 14 24 50 6.12 1.06  
DaVinci: Overall 1   1 2   21 22 47 6.21 1.16  
DaVinci: Ability to run interactively 1     3   14 24 42 6.31 1.18  
DaVinci: Uptime (Availability)       1 1 18 21 41 6.44 0.67  
DaVinci: Disk configuration and I/O performance       3 2 14 22 41 6.34 0.88  
PDSF SW: STAR     1 5 3 5 23 37 6.19 1.22  

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses for Importance Average Importance ScoreStd. Dev. Total Responses for Satisfaction Average Satisfaction ScoreStd. Dev. Change from 2007
1 2 3
OVERALL: Satisfaction with NERSC 1 53 339 393 2.86 0.35 413 6.21 0.92 -0.08
OVERALL: Available Computing Hardware 2 68 307 377 2.81 0.41 394 6.00 1.10 -0.12
OVERALL: Network connectivity 1 78 289 368 2.78 0.42 395 6.28 0.99 0.15
OVERALL: Consulting and Support Services 4 87 283 374 2.75 0.46 386 6.56 0.76 -0.07
SERVICES: Account support 5 75 239 319 2.73 0.48 347 6.66 0.64 -0.05
OVERALL: Hardware management and configuration 8 125 220 353 2.60 0.53 370 5.85 1.12 -0.13
SERVICES: Allocations process 12 82 171 265 2.60 0.58 283 6.03 1.16 -0.14
SERVICES: Computer and network operations support (24x7) 19 110 223 352 2.58 0.59 346 6.17 1.09 -0.17
OVERALL: Available Software 22 123 221 366 2.54 0.61 388 6.21 0.95 -0.01
OVERALL: Software management and configuration 20 135 183 338 2.48 0.61 358 6.16 0.97 -0.02
WEB SERVICES: NIM web interface 11 161 151 323 2.43 0.56 352 6.38 0.80 0.10
OVERALL: Security 34 144 180 358 2.41 0.66 385 6.39 1.07 0.14
OVERALL: Mass storage facilities 44 130 172 346 2.37 0.70 335 6.06 1.10 0.00
SERVICES: Data analysis and visualization services 42 43 51 136 2.07 0.83 90 5.93 1.14  
OVERALL: Data analysis and visualization facilities 114 80 91 285 1.92 0.85 224 5.61 1.25 0.13
SERVICES: Data analysis and visualization consulting 43 42 30 115 1.89 0.79 61 5.84 1.19  
Last edited: 2016-04-29 11:35:24
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