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2005 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. All Satisfaction, Importance and Usefulness Ratings
  4. Hardware Resources
  5. Software
  6. Visualization and Data Analysis
  7. Services and Communications
  8. Web Interfaces
  9. Training
  10. Comments about NERSC

All Satisfaction, Importance and Usefulness Ratings

  • Legend
  • All Satisfaction Topics - by Score
  • All Satisfaction Topics - by Number of Responses
  • All Importance Topics
  • All Usefulness Topics

 

Legend

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied 5.50 - 6.49
Somewhat Satisfied 4.50 - 5.49
Neutral 3.50 - 4.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase (change from 2004)
significant increase (change from 2003)
significant decrease (change from 2004)
significant decrease (change from 2003)
not significant
UsefulnessAverage Score
Very Useful 2.50 - 3.00
Somewhat Useful 1.50 - 2.49

 

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.Change from 2004Change from 2003
1234567
Account support services     1 1 4 25 119 150 6.73 0.61 0.06 0.34
HPSS: Reliability (data integrity)       1 1 19 68 89 6.73 0.54 -0.01 0.12
OVERALL: Consulting and Support Services     1 1 2 38 137 179 6.73 0.57 0.06 0.36
CONSULT: overall     1 1 4 36 118 160 6.68 0.62 -0.01 0.34
HPSS: Uptime (Availability)       2 1 21 65 89 6.67 0.62 0.01 0.13
CONSULT: Timely initial response to consulting questions   1   1 3 41 111 157 6.65 0.66 -0.05 0.10
CONSULT: Quality of technical advice       2 3 47 101 153 6.61 0.60 0.03 0.07
NERSC security   1   6 1 44 125 177 6.61 0.75 0.13  
Computer and Network Operations     1 2 1 24 64 92 6.61 0.73 0.10  
PDSF SW: C/C++ compilers         1 9 18 28 6.61 0.57 0.37 0.17
Network performance within NERSC (e.g. Seaborg to HPSS)     1 1 2 31 71 106 6.60 0.67 0.14 0.06
CONSULT: Followup to initial consulting questions   1 1 5 1 37 101 146 6.57 0.83 -0.09 0.08
Seaborg: Uptime (Availability)       3 2 48 85 138 6.56 0.64 0.30 0.14
GRID: Job Submission     1   3 9 27 40 6.53 0.85    
HPSS: Overall satisfaction   1 1   2 34 58 96 6.51 0.79 -0.05 0.05
GRID: Job Monitoring     1 1 1 11 26 40 6.50 0.88    
SP SW: Fortran compilers     2 2 3 33 65 105 6.50 0.81 0.08 0.16
PDSF SW: Programming libraries         1 10 11 22 6.45 0.60 0.32 0.45
OVERALL: Network connectivity 1   2 4 5 62 104 178 6.45 0.86 0.18 0.22
PDSF SW: Software environment       1   14 15 30 6.43 0.68 0.08 0.10
GRID: Access and Authentication     2 2 2 7 30 43 6.42 1.10    
SP SW: Programming libraries     1 6 1 35 57 100 6.41 0.87 0.15 0.14
CONSULT: Amount of time to resolve your issue   2 1 3 7 54 86 153 6.41 0.89 -0.19 0.05
HPSS: Data transfer rates 1     3 4 31 51 90 6.40 0.93    
WEB: Accuracy of information   1 1 2 10 57 82 153 6.40 0.81 -0.01 0.15
SP SW: Software environment   1   3 3 54 60 121 6.39 0.78 0.05 0.15
TRAINING: New User's Guide       4 7 25 45 81 6.37 0.84 0.10 0.11
SP SW: C/C++ compilers   1 1 4 2 25 46 79 6.37 1.00 0.11 0.15
SERVICES: Response to special requests (e.g. disk quota increases, etc.)       6 6 20 46 78 6.36 0.93 0.28 0.01
OVERALL: Mass storage facilities 1 1 2 8 9 35 84 140 6.31 1.11 -0.04 0.19
WEB: NERSC web site overall (www.nersc.gov)     3 5 9 69 76 162 6.30 0.86 -0.02 0.30
GRID: File Transfer     2 2 3 11 25 43 6.28 1.10    
OVERALL: Software management and configuration 1   3 7 9 62 71 153 6.22 1.00 0.03 0.18
TRAINING: Web tutorials     1 4 3 39 31 78 6.22 0.85 0.12 0.15
NERSC CVS server       2 5 15 17 39 6.21 0.86 0.87  
OVERALL: Satisfaction with NERSC   2 1 5 16 93 76 193 6.20 0.87 0.10 -0.17
PDSF SW: Fortran compilers     1 1   5 8 15 6.20 1.21 0.33 0.17
PDSF SW: General tools and utilities       1 2 13 9 25 6.20 0.76 0.37 0.27
OVERALL: Available Software 1   3 11 12 63 80 170 6.19 1.04 -0.05 0.14
CONSULT: Software bug resolution   1 3 5 4 33 42 89 6.17 1.11 0.05 0.53
On-line help desk 1   2 6 9 26 47 91 6.16 1.16 0.00 0.14
SP SW: Applications software     3 2 3 32 27 67 6.16 0.98 0.03 0.16
SERVICES: Allocations process 1   5 5 7 49 57 124 6.16 1.11 0.23 0.47
NIM   2 1 11 14 48 69 145 6.15 1.07 -0.09 0.07
Jacquard SW: C/C++ compilers 1     3 1 24 19 48 6.15 1.09    
PDSF SW: Applications software       2 1 11 8 22 6.14 0.89 0.35 0.27
TRAINING: NERSC classes: in-person       3   5 8 16 6.12 1.15 0.64 1.25
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   3 6 3 9 47 61 129 6.12 1.19 0.01 0.00
HPSS: User interface (hsi, pftp, ftp) 1 1 5 2 7 27 46 89 6.12 1.29 -0.01 0.14
WEB: Timeliness of information   2 1 6 17 65 58 149 6.12 0.97 -0.05 0.07
Jacquard SW: Software environment 1   1 1 7 32 25 67 6.12 1.02    
SP SW: General tools and utilities     4 3 8 37 34 86 6.09 1.02 0.18 0.11
SERVICES: E-mail lists     1 7 5 22 27 62 6.08 1.06 -0.04  
Seaborg: Disk configuration and I/O performance   1 3 14 6 40 54 118 6.06 1.16 0.12 -0.09
SP SW: Performance and debugging tools 1   3 3 10 40 30 87 6.00 1.10 0.16 0.43
HPSS: Data access time 1 2 3 4 9 29 39 87 6.00 1.31 -0.25 -0.46
PDSF: Overall satisfaction       3 4 22 10 39 6.00 0.83 -0.52 -0.41
PDSF: Batch queue structure       6 2 14 14 36 6.00 1.07 -0.31  
PDSF SW: Performance and debugging tools       2 3 11 7 23 6.00 0.90 0.23 0.69
Jacquard SW: General tools and utilities       7 2 20 15 44 5.98 1.02    
OVERALL: Hardware management and configuration   3 2 8 25 71 55 164 5.98 1.04 0.09 -0.09
WEB: Ease of finding information   2 8 6 20 70 53 159 5.93 1.13 0.04 0.13
Jacquard SW: Programming libraries 1   4 3 2 22 21 53 5.92 1.36    
Seaborg: overall   3 7 2 19 69 44 144 5.92 1.13 0.15 -0.51
PDSF: Uptime (availability)     1 5 3 16 12 37 5.89 1.10 -0.51 -0.46
OVERALL: Available Computing Hardware   3 3 4 37 88 46 181 5.89 0.98 0.24 -0.24
Jacquard: Disk configuration and I/O performance     2 11 5 16 26 60 5.88 1.25    
Jacquard: Uptime (Availability)   2 4 4 14 19 31 74 5.85 1.32    
SERVICES: Visualization services 1     7 3 9 16 36 5.83 1.42 0.43 1.02
PDSF: Batch wait time     1 6 3 14 11 35 5.80 1.16 -0.07 -0.13
PDSF: Ability to run interactively     2 5 5 13 13 38 5.79 1.21 0.11 0.02
Jacquard: overall   2 4 5 12 31 25 79 5.78 1.25    
Jacquard SW: Applications software 1 1 1 3 3 14 13 36 5.78 1.48    
Jacquard SW: Fortran compilers 1 2 1 3 8 20 16 51 5.73 1.40    
Live classes on the web       4 1 9 4 18 5.72 1.07 0.57 1.05
WEB: Searching   2 3 10 11 26 25 77 5.70 1.30 0.07 0.26
SP SW: Visualization software 1 1 2 4 2 18 12 41 5.67 1.47 0.27 0.59
DaVinci: overall   1 1 1 5 5 7 20 5.65 1.42    
OVERALL: Data analysis and visualization facilities 1   3 14 9 33 22 82 5.65 1.26 0.24  
Jacquard: Ability to run interactively   1 4 8 6 25 13 57 5.56 1.28    
Jacquard SW: Visualization software       4 1 8 2 15 5.53 1.06    
Seaborg: Ability to run interactively 3 1 4 18 20 42 31 119 5.53 1.38 0.19 -0.04
Jacquard: Batch queue structure 2 1 4 10 3 37 12 69 5.46 1.42    
DaVinci SW: Visualization software 1   1 1 2 5 4 14 5.43 1.74    
Jacquard SW: Performance and debugging tools 1   4 4 6 15 7 37 5.35 1.44    
Jacquard: Batch wait time 2 1 10 8 12 24 13 70 5.16 1.54    
PDSF: Disk configuration and I/O performance   1 2 8 10 8 6 35 5.14 1.29 -0.45 -0.55
Seaborg: Batch queue structure 6 3 14 17 17 53 16 126 5.06 1.58 0.39 -0.63
Seaborg: Batch wait time 17 15 28 13 33 27 5 138 3.95 1.76 0.10 -1.29

 

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.Change from 2004
1234567
OVERALL: Satisfaction with NERSC   2 1 5 16 93 76 193 6.20 0.87 0.10
OVERALL: Available Computing Hardware   3 3 4 37 88 46 181 5.89 0.98 0.24
OVERALL: Consulting and Support Services     1 1 2 38 137 179 6.73 0.57 0.06
OVERALL: Network connectivity 1   2 4 5 62 104 178 6.45 0.86 0.18
NERSC security   1   6 1 44 125 177 6.61 0.75 0.13
OVERALL: Available Software 1   3 11 12 63 80 170 6.19 1.04 -0.05
OVERALL: Hardware management and configuration   3 2 8 25 71 55 164 5.98 1.04 0.09
WEB: NERSC web site overall (www.nersc.gov)     3 5 9 69 76 162 6.30 0.86 -0.02
CONSULT: overall     1 1 4 36 118 160 6.68 0.62 -0.01
WEB: Ease of finding information   2 8 6 20 70 53 159 5.93 1.13 0.04
CONSULT: Timely initial response to consulting questions   1   1 3 41 111 157 6.65 0.66 -0.05
CONSULT: Quality of technical advice       2 3 47 101 153 6.61 0.60 0.03
CONSULT: Amount of time to resolve your issue   2 1 3 7 54 86 153 6.41 0.89 -0.19
WEB: Accuracy of information   1 1 2 10 57 82 153 6.40 0.81 -0.01
OVERALL: Software management and configuration 1   3 7 9 62 71 153 6.22 1.00 0.03
Account support services     1 1 4 25 119 150 6.73 0.61 0.06
WEB: Timeliness of information   2 1 6 17 65 58 149 6.12 0.97 -0.05
CONSULT: Followup to initial consulting questions   1 1 5 1 37 101 146 6.57 0.83 -0.09
NIM   2 1 11 14 48 69 145 6.15 1.07 -0.09
Seaborg: overall   3 7 2 19 69 44 144 5.92 1.13 0.15
OVERALL: Mass storage facilities 1 1 2 8 9 35 84 140 6.31 1.11 -0.04
Seaborg: Uptime (Availability)       3 2 48 85 138 6.56 0.64 0.30
Seaborg: Batch wait time 17 15 28 13 33 27 5 138 3.95 1.76 0.10
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)   3 6 3 9 47 61 129 6.12 1.19 0.01
Seaborg: Batch queue structure 6 3 14 17 17 53 16 126 5.06 1.58 0.39
SERVICES: Allocations process 1   5 5 7 49 57 124 6.16 1.11 0.23
SP SW: Software environment   1   3 3 54 60 121 6.39 0.78 0.05
Seaborg: Ability to run interactively 3 1 4 18 20 42 31 119 5.53 1.38 0.19
Seaborg: Disk configuration and I/O performance   1 3 14 6 40 54 118 6.06 1.16 0.12
Network performance within NERSC (e.g. Seaborg to HPSS)     1 1 2 31 71 106 6.60 0.67 0.14
SP SW: Fortran compilers     2 2 3 33 65 105 6.50 0.81 0.08
SP SW: Programming libraries     1 6 1 35 57 100 6.41 0.87 0.15
HPSS: Overall satisfaction   1 1   2 34 58 96 6.51 0.79 -0.05
Computer and Network Operations     1 2 1 24 64 92 6.61 0.73 0.10
On-line help desk 1   2 6 9 26 47 91 6.16 1.16 0.00
HPSS: Data transfer rates 1     3 4 31 51 90 6.40 0.93  
HPSS: Reliability (data integrity)       1 1 19 68 89 6.73 0.54 -0.01
HPSS: Uptime (Availability)       2 1 21 65 89 6.67 0.62 0.01
CONSULT: Software bug resolution   1 3 5 4 33 42 89 6.17 1.11 0.05
HPSS: User interface (hsi, pftp, ftp) 1 1 5 2 7 27 46 89 6.12 1.29 -0.01
SP SW: Performance and debugging tools 1   3 3 10 40 30 87 6.00 1.10 0.16
HPSS: Data access time 1 2 3 4 9 29 39 87 6.00 1.31 -0.25
SP SW: General tools and utilities     4 3 8 37 34 86 6.09 1.02 0.18
OVERALL: Data analysis and visualization facilities 1   3 14 9 33 22 82 5.65 1.26 0.24
TRAINING: New User's Guide       4 7 25 45 81 6.37 0.84 0.10
SP SW: C/C++ compilers   1 1 4 2 25 46 79 6.37 1.00 0.11
Jacquard: overall   2 4 5 12 31 25 79 5.78 1.25  
SERVICES: Response to special requests (e.g. disk quota increases, etc.)       6 6 20 46 78 6.36 0.93 0.28
TRAINING: Web tutorials     1 4 3 39 31 78 6.22 0.85 0.12
WEB: Searching   2 3 10 11 26 25 77 5.70 1.30 0.07
Jacquard: Uptime (Availability)   2 4 4 14 19 31 74 5.85 1.32  
Jacquard: Batch wait time 2 1 10 8 12 24 13 70 5.16 1.54  
Jacquard: Batch queue structure 2 1 4 10 3 37 12 69 5.46 1.42  
SP SW: Applications software     3 2 3 32 27 67 6.16 0.98 0.03
Jacquard SW: Software environment 1   1 1 7 32 25 67 6.12 1.02  
SERVICES: E-mail lists     1 7 5 22 27 62 6.08 1.06 -0.04
Jacquard: Disk configuration and I/O performance     2 11 5 16 26 60 5.88 1.25  
Jacquard: Ability to run interactively   1 4 8 6 25 13 57 5.56 1.28  
Jacquard SW: Programming libraries 1   4 3 2 22 21 53 5.92 1.36  
Jacquard SW: Fortran compilers 1 2 1 3 8 20 16 51 5.73 1.40  
Jacquard SW: C/C++ compilers 1     3 1 24 19 48 6.15 1.09  
Jacquard SW: General tools and utilities       7 2 20 15 44 5.98 1.02  
GRID: Access and Authentication     2 2 2 7 30 43 6.42 1.10  
GRID: File Transfer     2 2 3 11 25 43 6.28 1.10  
SP SW: Visualization software 1 1 2 4 2 18 12 41 5.67 1.47 0.27
GRID: Job Submission     1   3 9 27 40 6.53 0.85  
GRID: Job Monitoring     1 1 1 11 26 40 6.50 0.88  
NERSC CVS server       2 5 15 17 39 6.21 0.86 0.87
PDSF: Overall satisfaction       3 4 22 10 39 6.00 0.83 -0.52
PDSF: Ability to run interactively     2 5 5 13 13 38 5.79 1.21 0.11
PDSF: Uptime (availability)     1 5 3 16 12 37 5.89 1.10 -0.51
Jacquard SW: Performance and debugging tools 1   4 4 6 15 7 37 5.35 1.44  
PDSF: Batch queue structure       6 2 14 14 36 6.00 1.07 -0.31
SERVICES: Visualization services 1     7 3 9 16 36 5.83 1.42 0.43
Jacquard SW: Applications software 1 1 1 3 3 14 13 36 5.78 1.48  
PDSF: Batch wait time     1 6 3 14 11 35 5.80 1.16 -0.07
PDSF: Disk configuration and I/O performance   1 2 8 10 8 6 35 5.14 1.29 -0.45
PDSF SW: Software environment       1   14 15 30 6.43 0.68 0.08
PDSF SW: C/C++ compilers         1 9 18 28 6.61 0.57 0.37
PDSF SW: General tools and utilities       1 2 13 9 25 6.20 0.76 0.37
PDSF SW: Performance and debugging tools       2 3 11 7 23 6.00 0.90 0.23
PDSF SW: Programming libraries         1 10 11 22 6.45 0.60 0.32
PDSF SW: Applications software       2 1 11 8 22 6.14 0.89 0.35
DaVinci: overall   1 1 1 5 5 7 20 5.65 1.42  
Live classes on the web       4 1 9 4 18 5.72 1.07 0.57
TRAINING: NERSC classes: in-person       3   5 8 16 6.12 1.15 0.64
PDSF SW: Fortran compilers     1 1   5 8 15 6.20 1.21 0.33
Jacquard SW: Visualization software       4 1 8 2 15 5.53 1.06  
DaVinci SW: Visualization software 1   1 1 2 5 4 14 5.43 1.74  

 

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Total Responses for ImportanceAverage Importance ScoreStd. Dev.Total Responses for SatisfactionAverage Satisfaction ScoreStd. Dev.Change from 2004Change from 2003
123
OVERALL: Available Computing Hardware 1 29 137 167 2.81 0.41 181 5.89 0.98 0.24 -0.24
OVERALL: Satisfaction with NERSC 2 30 142 174 2.80 0.43 193 6.20 0.87 0.10 -0.17
SERVICES: Allocations process 1 22 86 109 2.78 0.44 124 6.16 1.11 0.23 0.47
OVERALL: Network connectivity 1 37 124 162 2.76 0.44 178 6.45 0.86 0.18 0.22
OVERALL: Consulting and Support Services 4 43 127 174 2.71 0.50 179 6.73 0.57 0.06 0.36
Account support services   39 92 131 2.70 0.46 150 6.73 0.61 0.06 0.34
Computer and Network Operations 2 27 59 88 2.65 0.53 92 6.61 0.73 0.10  
SERVICES: Response to special requests (e.g. disk quota increases, etc.) 3 21 50 74 2.64 0.56 78 6.36 0.93 0.28 0.01
OVERALL: Hardware management and configuration 4 54 92 150 2.59 0.55 164 5.98 1.04 0.09 -0.09
OVERALL: Software management and configuration 7 49 82 138 2.54 0.59 153 6.22 1.00 0.03 0.18
OVERALL: Available Software 10 67 76 153 2.43 0.62 170 6.19 1.04 -0.05 0.14
OVERALL: Mass storage facilities 18 50 72 140 2.39 0.71 140 6.31 1.11 -0.04 0.19
NERSC security 20 71 82 173 2.36 0.68 177 6.61 0.75 0.13  
OVERALL: Data analysis and visualization facilities 43 41 32 116 1.91 0.80 82 5.65 1.26 0.24  
SERVICES: Visualization services 20 17 14 51 1.88 0.82 36 5.83 1.42 0.43 1.02
SERVICES: E-mail lists 21 27 13 61 1.87 0.74 62 6.08 1.06 -0.04  
NERSC CVS server 19 17 5 41 1.66 0.69 39 6.21 0.86 0.87  

 

All Usefulness Topics

3=Very useful, 2=Somewhat useful, 1=Not useful

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.
123
SERVICES: E-mail lists 1 42 104 108 2.70 0.47
TRAINING: New User's Guide 1 23 49 73 2.66 0.51
TRAINING: Web tutorials 2 32 44 78 2.54 0.55
MOTD (Message of the Day) 13 55 55 123 2.34 0.66
SERVICES: Announcements web archive 13 55 48 116 2.30 0.66
Phone calls from NERSC 25 25 32 82 2.09 0.83
Live classes on the web 9 13 8 30 1.97 0.76
TRAINING: NERSC classes: in-person 14 9 7 30 1.77 0.82
Last edited: 2017-01-04 13:51:45
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