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2010/2011 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. Score Legend
  4. Satisfaction and Importance Scores
  5. HPC Resources
  6. Software
  7. Services
  8. Comments - What can NERSC do to make you more productive?
  9. Comments - What Does NERSC Do Best

Satisfaction and Importance Scores

The average Overall Satisfaction with NERSC score for 2011 (6.54 / 7) was the highest ever recorded in the 13 years the survey has been in its current form. In 2011 NERSC increased its consulting staff and put a large, stable Hopper system into production.

Overall Satisfaction with NERSC

410 of the 411 respondents answered questions in this section.  The average score was 6.39 / 7.

 

Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Num RespAverage ScoreStd. Dev.Change from 2010Change from 2009
1234567
OVERALL: Services     4 10 12 89 279 394 6.60 0.76 0.03  
OVERALL: Satisfaction with NERSC     3 5 14 134 251 407 6.54 0.69 0.14 0.31
OVERALL: Available Computing Hardware     3 5 24 134 236 402 6.48 0.73 0.25 0.48
OVERALL: Mass storage facilities 1   4 28 37 105 173 348 6.18 1.03 0.01 0.12
OVERALL: Available Software   3 3 32 22 134 143 337 6.11 1.04 0.01 -0.10

All Satisfaction Topics

Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

ItemNum who rated this item as:Num RespAverage ScoreStd. Dev.Change from 2010Change from 2009
1234567
GLOBAL HOMES: Reliability       2 3 35 188 228 6.79 0.49 0.15  
HPSS: Reliability (data integrity)       4 3 29 127 163 6.71 0.63 0.02 0.04
HPSS: Uptime (Availability)       3 5 31 127 166 6.70 0.62 0.05 0.07
GLOBAL HOMES: Uptime     1 3 6 46 173 229 6.69 0.63 0.09  
PROJECT: Reliability       3 1 27 88 119 6.68 0.62 0.05 0.13
SERVICES: Account support   1   9 13 56 262 341 6.67 0.72 0.06 0.01
PROJECT: Overall       3 4 32 88 127 6.61 0.67 0.04 0.31
GLOBAL HOMES: Overall     1 2 12 58 164 237 6.61 0.66 0.14  
OVERALL: Services     4 10 12 89 279 394 6.60 0.76 0.03  
CONSULT: Overall   2 1 8 12 62 212 297 6.58 0.81 -0.06 0.06
PROJECT: Uptime 2     2 2 29 87 122 6.58 0.93 0.00 0.03
GLOBAL SCRATCH: Reliability     2 6 5 32 116 161 6.58 0.83    
CONSULT: Response time     1 8 14 72 200 295 6.57 0.74 -0.03 -0.04
OVERALL: Security 1   1 9 14 70 215 310 6.56 0.80 0.01 0.17
OVERALL: Satisfaction with NERSC     3 5 14 134 251 407 6.54 0.69 0.14 0.31
CONSULT: Quality of technical advice 1   2 10 14 66 201 294 6.53 0.86 -0.04 0.05
CARVER: Uptime (Availability)       4 5 33 74 116 6.53 0.74 0.14  
NETWORK: Network performance within NERSC (e.g. Seaborg to HPSS)     2 4 9 60 130 205 6.52 0.76 -0.03 0.01
GLOBAL SCRATCH: Uptime 1   3 7 3 40 111 165 6.48 0.97    
OVERALL: Available Computing Hardware     3 5 24 134 236 402 6.48 0.73 0.25 0.48
HOPPER: Uptime (Availability)   1 2 4 15 83 157 262 6.47 0.79 0.24  
HOPPER: Overall 1 2   3 12 92 156 266 6.47 0.82 0.38  
GRID: Access and Authentication     1 3 3 21 47 75 6.47 0.86 -0.03 0.03
WEB SERVICES: Accuracy of information   1 2 6 14 98 171 292 6.46 0.79 0.09 0.14
CONSULT: Special requests (e.g. disk quota increases, etc.)       18 10 31 129 188 6.44 0.97 0.16 0.12
WEB: System Status Info 2 2 2 8 14 86 184 298 6.44 0.96 -0.08  
GRID: File Transfer       2 5 25 37 69 6.41 0.75 0.02 0.12
CONSULT: Time to solution   2 1 13 20 80 171 287 6.40 0.91 0.00 0.01
GLOBAL SCRATCH: Overall     3 6 13 48 102 172 6.40 0.90    
PDSF: Batch queue structure       2 1 14 19 36 6.39 0.80 0.16 0.18
GLOBAL HOMES: File and Directory Operations   1 2 12 15 58 129 217 6.37 0.95 0.04  
PROJECT: File and Directory Operations   1   9 4 34 68 116 6.36 0.97 -0.05 0.16
GLOBAL HOMES: I/O Bandwidth     1 12 18 63 123 217 6.36 0.89    
NERSC SW: Programming libraries   1 5 10 13 117 162 308 6.36 0.88 0.09 0.03
NERSC SW: Software environment   1 3 12 14 132 168 330 6.35 0.84 0.07 0.00
SERVICES: Allocations process 1     17 21 89 163 291 6.35 0.91 0.09 0.32
PDSF: Ability to run interactively     1 1 2 11 19 34 6.35 0.95 0.10 0.20
PDSF SW: Software environment       2 1 14 17 34 6.35 0.81 0.13 -0.07
WEB SERVICES: NIM web interface 1   1 12 30 111 177 332 6.35 0.87 -0.03 -0.04
WEB SERVICES: www.nersc.gov overall     4 7 20 129 155 315 6.35 0.80 -0.01 0.07
PROJECT: I/O Bandwidth       6 9 40 61 116 6.34 0.84 -0.03 0.11
WEB SERVICES: Timeliness of information   1 1 9 21 112 145 289 6.34 0.82 0.06 0.14
DIRAC: Uptime (Availability)     1 3 1 7 21 33 6.33 1.11    
NERSC SW: Applications software   1   11 21 118 144 295 6.33 0.81 0.11 0.23
GRID: Job Monitoring       5 5 22 37 69 6.32 0.90 0.01 -0.25
GRID: Job Submission       6 4 22 38 70 6.31 0.93 -0.10 -0.18
DIRAC: Overall     1 3 2 5 21 32 6.31 1.15    
CARVER: Overall       3 11 51 54 119 6.31 0.75 -0.04  
HPSS: Data transfer rates   1 5 7 13 45 96 167 6.30 1.05 -0.02 0.05
HPSS: Overall satisfaction 2 1 4 6 10 56 102 181 6.30 1.11 -0.16 -0.14
CONSULT: On-line help desk   3   17 8 31 101 160 6.29 1.15 -0.03 -0.06
EUCLID: Uptime (Availability)       6 2 11 27 46 6.28 1.05    
PDSF SW: General tools and utilities       1 3 16 14 34 6.26 0.75 0.06 0.12
PDSF SW: Programming libraries       1 3 15 13 32 6.25 0.76 0.22 -0.09
GLOBAL SCRATCH: I/O Bandwidth     3 12 13 48 85 161 6.24 1.01    
TRAINING: Web tutorials       9 19 54 74 156 6.24 0.88 0.18 0.20
GLOBAL SCRATCH: File and Directory Operations   1 7 9 7 46 87 157 6.24 1.13    
TRAINING: New User's Guide     2 6 27 71 90 196 6.23 0.87 0.06 0.09
PDSF SW: STAR       1 1 13 8 25 6.22 0.74 0.69 0.03
NETWORK: Remote network performance to/from NERSC (e.g. Seaborg to your home institution) 1 2 3 8 27 98 121 260 6.22 0.99 0.11 0.07
HPSS: Data access time     5 6 18 54 80 163 6.21 0.99 -0.05 -0.14
EUCLID: Ability to run interactively     2 5 2 9 26 44 6.18 1.23  
OVERALL: Mass storage facilities 1   4 28 37 105 173 348 6.18 1.03 0.01 0.12
PDSF: Overall satisfaction     2 2   19 17 40 6.18 1.03 -0.23 -0.11
PDSF: Uptime (availability)   2 1 2   14 19 38 6.16 1.28 -0.55 -0.20
PDSF SW: CHOS       2 3 11 11 27 6.15 0.91 0.22 0.03
PDSF SW: Performance and debugging tools       2 1 19 9 31 6.13 0.76 -0.12 0.17
SERVICES: Ability to perform data analysis   1   8 11 52 46 118 6.13 0.94 0.40 0.14
HOPPER: Ability to run interactively 1   2 23 19 52 97 194 6.11 1.14 0.49  
OVERALL: Available Software   3 3 32 22 134 143 337 6.11 1.04 0.01 -0.10
FRANKLIN: Overall   3 7 7 24 114 98 253 6.11 1.01 -0.01 0.36
EUCLID: Overall       7 4 14 23 48 6.10 1.08    
WEB SERVICES: Ease of finding information 1 1 10 12 35 126 120 305 6.07 1.05 -0.03 0.12
SERVICES: Data analysis and visualization assistance       12 7 35 37 91 6.07 1.01 0.40 0.23
CARVER: Disk configuration and I/O performance 1   1 16 6 29 51 104 6.05 1.23 -0.02  
HOPPER: Batch queue structure 2 2 6 16 25 106 102 259 6.03 1.13 0.37  
FRANKLIN: Uptime (Availability)   2 9 12 29 106 90 248 6.01 1.06 0.02 1.10
FRANKLIN: Ability to run interactively 2     19 24 60 72 177 6.00 1.12 0.06 0.24
CARVER: Ability to run interactively 1   3 10 6 25 40 85 6.00 1.28 0.08  
HOPPER: Disk configuration and I/O performance   1 5 26 28 83 97 240 5.99 1.10 0.12  
EUCLID: Disk configuration and I/O performance     1 7 5 11 21 45 5.98 1.20    
DIRAC: Ability to run interactively 1     5 3 6 17 32 5.97 1.45  
NERSC SW: Performance and debugging tools 1   2 27 34 83 86 233 5.94 1.08 0.04  
DIRAC: Disk configuration and I/O performance       8 1 4 15 28 5.93 1.33    
PDSF SW: Applications software       4   17 6 27 5.93 0.92 -0.04 -0.31
TRAINING: NERSC classes   1   18 10 29 40 98 5.90 1.19 0.51 0.30
FRANKLIN: Disk configuration and I/O performance 2 1 3 27 29 76 83 221 5.90 1.19 -0.06 0.29
FRANKLIN: Batch queue structure 3   5 20 34 104 78 244 5.89 1.13 0.18 -0.01
HOPPER: Batch wait time 2 3 7 13 44 114 77 260 5.86 1.13 0.67  
PDSF: Disk configuration and I/O performance   2 1 1 3 17 11 35 5.86 1.31 -0.40 -0.09
CARVER: Batch queue structure   1 4 15 14 42 37 113 5.80 1.19 -0.12  
WEB SERVICES: Searching   1 2 28 41 61 65 198 5.79 1.11 0.02 0.11
HPSS: User interface (hsi, pftp, ftp) 5   17 14 15 42 79 172 5.77 1.56 -0.17 -0.25
NERSC SW: Data analysis software       37 15 40 52 144 5.74 1.20 0.27 -0.10
NERSC SW: Visualization software 1   3 35 19 38 57 153 5.70 1.29 0.23 -0.21
FRANKLIN: Batch wait time 5 5 16 24 66 88 43 247 5.34 1.35 0.46 -0.21
CARVER: Batch wait time   8 10 18 17 42 19 114 5.16 1.47 -0.65  

How Important To You Is?

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important

ItemNum who rated this item as:Total ResponsesAverage ScoreStd. Dev.
123
OVERALL: Available Computing Hardware   27 360 387 2.93 0.26
OVERALL: Satisfaction with NERSC 3 49 338 390 2.86 0.37
OVERALL: Services 7 118 260 385 2.66 0.51
OVERALL: Mass storage facilities 40 144 182 366 2.39 0.68
SERVICES: Ability to perform data analysis 28 40 86 154 2.38 0.78
OVERALL: Available Software 44 135 171 350 2.36 0.70
SERVICES: Data analysis and visualization assistance 38 44 60 142 2.15 0.82
Last edited: 2016-04-29 11:35:12
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