NERSCPowering Scientific Discovery for 50 Years

2009/2010 User Survey Results

Overall Satisfaction

Legend:

SatisfactionAverage Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
ImportanceAverage Score
Very Important 2.50 - 3.00
Somewhat Important 1.50 - 2.49
Significance of Change
significant increase
not significant
 

Overall Satisfaction with NERSC

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Num Resp Average Score Std. Dev. Change from 2009 Change from 2007
1 2 3 4 5 6 7
OVERALL: Services

1 6 15 114 246 382 6.57 0.67    
OVERALL: Satisfaction with NERSC 1
1 6 25 157 200 390 6.40 0.75 0.17 0.10
OVERALL: Computing resources
1 7 11 33 167 169 388 6.23 0.89 0.23 0.11
OVERALL: Data storage resources 1 2 4 35 26 88 178 334 6.17 1.13 0.11 0.11
OVERALL: HPC Software
1 5 35 21 115 142 319 6.10 1.07 -0.11 -0.1

 How important to you is?

    3=Very, 2=Somewhat, 1=Not important

    Item Num who rated this item as: Total Responses Average ScoreStd. Dev.
    1 2 3
    OVERALL: Computing resources 2 30 342 374 2.91 0.31
    OVERALL: Satisfaction with NERSC
    68 306 374 2.82 0.39
    OVERALL: Services 7 107 258 372 2.67 0.51
    OVERALL: Data storage resources 45 111 189 345 2.42 0.71
    OVERALL: HPC Software 46 103 183 332 2.41 0.72