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2009/2010 User Survey Results

Table of Contents

  1. Response Summary
  2. Respondent Demographics
  3. Overall Satisfaction
  4. All Satisfaction and Importance Ratings
  5. HPC Resources
  6. NERSC Software 
  7. Services
  8. Comments
  9. Survey Text

HPC Resources

Legend:

Satisfaction Average Score
Very Satisfied 6.50 - 7.00
Mostly Satisfied - High 6.00 - 6.49
Mostly Satisfied - Low 5.50 - 5.99
Somewhat Satisfied 4.50 - 5.49
Significance of Change
significant increase
significant decrease
not significant

 

Hardware Satisfaction - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2009
1 2 3 4 5 6 7
PDSF: Uptime (availability)




9 22 31 6.71 0.46 0.35
HPSS: Reliability (data integrity)

2 2 2 33 124 163 6.69 0.68 0.01
HPSS: Uptime (Availability)


2 5 41 115 163 6.65 0.60 0.02
GLOBALHOMES: Reliability


7 5 47 160 219 6.64 0.68  
PROJECT: Reliability


3 4 24 79 110 6.63 0.69 0.08
GLOBALHOMES: Uptime

1 4 7 58 151 221 6.60 0.68  
PROJECT: Uptime

1 4 3 24 78 110 6.58 0.79 0.03
PROJECT: Overall


3 5 32 79 119 6.57 0.70 0.26
NETWORK: Network performance within NERSC (e.g. Hopper to HPSS)


3 10 51 114 178 6.55 0.68 0.04
GRID: Access and Authentication


1 3 26 39 69 6.49 0.66 0.06
GLOBALHOMES: Overall 1 1 3 6 7 65 146 229 6.48 0.92  
HPSS: Overall satisfaction 2 1 1 1 7 55 104 171 6.46 0.95 0.02
GRID: Job Submission


3 4 22 38 67 6.42 0.80 -0.07
PROJECT: File and Directory Operations
1 1 7 4 23 68 104 6.41 1.02 0.21
PDSF: Overall satisfaction



2 15 15 32 6.41 0.61 0.12
CARVER: Uptime (Availability) 1

8 5 26 68 108 6.39 1.03  
GRID: File Transfer

1 3
28 35 67 6.39 0.83 0.10
PROJECT: I/O Bandwidth

1 8 8 23 67 107 6.37 0.98 0.14
GLOBALHOMES: I/O Bandwidth

2 13 13 61 122 211 6.36 0.92  
PDSF: Ability to run interactively


2 2 8 16 28 6.36 0.91 0.21
CARVER: Overall


6 6 41 57 110 6.35 0.82  
GLOBALHOMES: File and Directory Operations 2
3 11 10 59 118 203 6.33 1.06  
HPSS: Data transfer rates 1
3 4 15 51 90 164 6.32 0.98 0.07
GRID: Job Monitoring 1 1
4 1 23 39 69 6.30 1.15 -0.26
HPSS: Data access time 1 1 3 5 9 61 80 160 6.27 1.02 -0.09
PDSF: Disk configuration and I/O performance

1 1 3 10 16 31 6.26 1.00 0.32
PDSF SW: Performance and debugging tools


2 1 10 11 24 6.25 0.90 0.29
HOPPER: Uptime (Availability)

2 7 12 60 66 147 6.23 0.89  
PDSF SW: Programming environment


2 3 12 14 31 6.23 0.88 -0.20
PDSF: Batch queue structure


2 5 8 16 31 6.23 0.96 0.01
PDSF SW: General tools and utilities

1 2 1 11 14 29 6.21 1.05 0.07
DaVinci: Uptime (Availability)

1 7
10 22 40 6.13 1.22 -0.31
FRANKLIN: Overall
2 6 10 35 142 117 312 6.12 0.94 0.37
NETWORK: Remote network performance to/from NERSC (e.g. Hopper to your home institution)

11 14 23 66 108 222 6.11 1.13 -0.04
HOPPER: Overall 1
3 10 15 60 62 151 6.09 1.06  
Carver: Disk configuration and I/O performance 2
2 11 5 26 49 95 6.06 1.33  
PDSF SW: Programming libraries

3
4 8 14 29 6.03 1.27 -0.30
FRANKLIN: Uptime (Availability)
4 13 12 42 119 118 308 5.99 1.13 1.08
PDSF SW: Applications software

1 1 4 14 8 28 5.96 0.96 -0.27
FRANKLIN: Disk configuration and I/O performance 1 1 3 36 25 112 103 281 5.96 1.10 0.35
FRANKLIN: Ability to run interactively 1
3 38 19 76 94 231 5.94 1.17 0.18
HPSS: User interface (hsi, pftp, ftp) 2
6 14 25 46 70 163 5.93 1.25 -0.09
PDSF SW: CHOS 1

1 6 8 11 27 5.93 1.33 -0.19
CARVER: Ability to run interactively 1 1 1 11 9 19 37 79 5.92 1.34  
DaVinci: Ability to run interactively
1 1 7 1 9 19 38 5.92 1.40 -0.39
CARVER: Batch queue structure 1 1 3 13 10 29 45 102 5.91 1.31  
HOPPER: Disk configuration and I/O pernkformance 3 1 1 19 12 45 55 136 5.88 1.34  
DaVinci: Disk configuration and I/O performance
1
7 3 12 16 39 5.87 1.28 -0.47
DaVinci: Overall

3 5 5 11 17 41 5.83 1.30 -0.38
CARVER: Batch wait time
3 8 9 12 22 47 101 5.81 1.45  
FRANKLIN: Batch queue structure 3 2 9 37 44 121 82 298 5.71 1.21 -0.19
HOPPER: Batch queue structure 2
5 19 22 56 38 142 5.67 1.24  
HOPPER: Ability to run interactively 2 1 2 28 2 33 38 106 5.62 1.45  
PDSF SW: STAR

3 2 3 7 6 21 5.52 1.40 -0.67
HOPPER: Batch wait time 1 5 16 18 35 45 26 146 5.19 1.41  
FRANKLIN: Batch wait time 7 10 43 43 81 90 29 303 4.87 1.43 -0.68

 

Hardware Satisfaction - by Platform

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item Num who rated this item as: Total Responses Average Score Std. Dev. Change from 2009
1 2 3 4 5 6 7
Carver - IBM iDataPlex
CARVER: Uptime (Availability) 1

8 5 26 68 108 6.39 1.03  
CARVER: Overall


6 6 41 57 110 6.35 0.82  
CARVER: Disk configuration and I/O performance 2
2 11 5 26 49 95 6.06 1.33  
CARVER: Ability to run interactively 1 1 1 11 9 19 37 79 5.92 1.34  
CARVER: Batch queue structure 1 1 3 13 10 29 45 102 5.91 1.31  
CARVER: Batch wait time
3 8 9 12 22 47 101 5.81 1.45  
Franklin - Cray XT4
FRANKLIN: Overall
2 6 10 35 142 117 312 6.12 0.94 0.37
FRANKLIN: Uptime (Availability)
4 13 12 42 119 118 308 5.99 1.13 1.08
FRANKLIN: Disk configuration and I/O performance 1 1 3 36 25 112 103 281 5.96 1.10 0.35
FRANKLIN: Ability to run interactively 1
3 38 19 76 94 231 5.94 1.17 0.18
FRANKLIN: Batch queue structure 3 2 9 37 44 121 82 298 5.71 1.21 -0.19
FRANKLIN: Batch wait time 7 10 43 43 81 90 29 303 4.87 1.43 -0.68
Hopper Phase 1 - Cray XT5
HOPPER: Uptime (Availability)

2 7 12 60 66 147 6.23 0.89  
HOPPER: Overall 1
3 10 15 60 62 151 6.09 1.06  
HOPPER: Disk configuration and I/O pernkformance 3 1 1 19 12 45 55 136 5.88 1.34  
HOPPER: Batch queue structure 2
5 19 22 56 38 142 5.67 1.24  
HOPPER: Ability to run interactively 2 1 2 28 2 33 38 106 5.62 1.45  
HOPPER: Batch wait time 1 5 16 18 35 45 26 146 5.19 1.41  
DaVinci - SGI Altix
DaVinci: Uptime (Availability)

1 7
10 22 40 6.13 1.22 -0.31
DaVinci: Ability to run interactively
1 1 7 1 9 19 38 5.92 1.40 -0.39
DaVinci: Disk configuration and I/O performance
1
7 3 12 16 39 5.87 1.28 -0.47
DaVinci: Overall

3 5 5 11 17 41 5.83 1.30 -0.38
PDSF - Physics Linux Cluster
PDSF: Uptime (availability)




9 22 31 6.71 0.46 0.35
PDSF: Overall satisfaction



2 15 15 32 6.41 0.61 0.12
PDSF: Ability to run interactively


2 2 8 16 28 6.36 0.91 0.21
PDSF: Disk configuration and I/O performance

1 1 3 10 16 31 6.26 1.00 0.32
PDSF SW: Performance and debugging tools


2 1 10 11 24 6.25 0.90 0.29
PDSF: Batch queue structure


2 5 8 16 31 6.23 0.96 0.01
PDSF SW: General tools and utilities

1 2 1 11 14 29 6.21 1.05 0.07
PDSF SW: Programming environment


2 3 12 14 31 6.23 0.88 -0.20
PDSF SW: Programming libraries

3
4 8 14 29 6.03 1.27 -0.30
PDSF SW: Applications software

1 1 4 14 8 28 5.96 0.96 -0.27
PDSF SW: CHOS 1

1 6 8 11 27 5.93 1.33 -0.19
PDSF SW: STAR

3 2 3 7 6 21 5.52 1.40 -0.67
NERSC Global Filesystem - Global Homes
GLOBALHOMES: Reliability


7 5 47 160 219 6.64 0.68  
GLOBALHOMES: Uptime

1 4 7 58 151 221 6.60 0.68  
GLOBALHOMES: Overall 1 1 3 6 7 65 146 229 6.48 0.92  
GLOBALHOMES: I/O Bandwidth

2 13 13 61 122 211 6.36 0.92  
GLOBALHOMES: File and Directory Operations 2
3 11 10 59 118 203 6.33 1.06  
NERSC Global Filesystem - Project
PROJECT: Reliability


3 4 24 79 110 6.63 0.69 0.08
PROJECT: Uptime

1 4 3 24 78 110 6.58 0.79 0.03
PROJECT: Overall


3 5 32 79 119 6.57 0.70 0.26
PROJECT: File and Directory Operations
1 1 7 4 23 68 104 6.41 1.02 0.21
PROJECT: I/O Bandwidth

1 8 8 23 67 107 6.37 0.98 0.14
HPSS - Mass Storage System
HPSS: Reliability (data integrity)

2 2 2 33 124 163 6.69 0.68 0.01
HPSS: Uptime (Availability)


2 5 41 115 163 6.65 0.60 0.02
HPSS: Overall satisfaction 2 1 1 1 7 55 104 171 6.46 0.95 0.02
HPSS: Data transfer rates 1
3 4 15 51 90 164 6.32 0.98 0.07
HPSS: Data access time 1 1 3 5 9 61 80 160 6.27 1.02 -0.09
HPSS: User interface (hsi, pftp, ftp) 2
6 14 25 46 70 163 5.93 1.25 -0.09
NERSC Network
NETWORK: Network performance within NERSC (e.g. Hopper to HPSS)


3 10 51 114 178 6.55 0.68 0.04
NETWORK: Remote network performance to/from NERSC (e.g. Hopper to your home institution)

11 14 23 66 108 222 6.11 1.13 -0.04
Grid Services
GRID: Access and Authentication


1 3 26 39 69 6.49 0.66 0.06
GRID: Job Submission


3 4 22 38 67 6.42 0.80 -0.07
GRID: File Transfer

1 3
28 35 67 6.39 0.83 0.10
GRID: Job Monitoring 1 1
4 1 23 39 69 6.30 1.15 -0.26

Last edited: 2016-04-29 11:35:20
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