For Users
Contact Us
NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time (except holidays).
If you cannot change your password online, email account support. Staff are available Monday - Friday, 8 a.m. – 5 p.m. Pacific Time (except holidays).
NERSC accounting and identity management portal - Iris
Apply for an allocation of computing time and data storage
Additional inquiries can be made through the NERSC Help Portal.
If you are not already a NERSC user, you can send email inquiries to accounts@nersc.gov or allocations@nersc.gov
Visit the Center Status page.
Open an incident at the NERSC help portal with Category = Security.
If you are unable to access the help portal and need urgent assistance, send an email to security@nersc.gov
Check the Center Status page first.
Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. If you don't receive an answer, please leave a message describing the issue.
Report at the NERSC Help Portal. If you are not a NERSC user, please email feedback to our webmaster.
Contact Us
NERSC provides a wide array of help and services to its users. We want to be sure you are directed to the right source to get the information and help you need. Please use the list of common issues and needs on this page to reach the right contact. NERSC’s business hours are M-F 8 a.m.-5 p.m. Pacific Time (except holidays).
If you cannot change your password online, email account support. Staff are available Monday - Friday, 8 a.m. – 5 p.m. Pacific Time (except holidays).
NERSC accounting and identity management portal - Iris
Apply for an allocation of computing time and data storage
Additional inquiries can be made through the NERSC Help Portal.
If you are not already a NERSC user, you can send email inquiries to accounts@nersc.gov or allocations@nersc.gov
Visit the Center Status page.
Open an incident at the NERSC help portal with Category = Security.
If you are unable to access the help portal and need urgent assistance, send an email to security@nersc.gov
Check the Center Status page first.
Call +1 800-666-3772 (USA only), menu option 1, or +1 510-486-8600, menu option 1. If you don't receive an answer, please leave a message describing the issue.
Report at the NERSC Help Portal. If you are not a NERSC user, please email feedback to our webmaster.
Resources
Tune in to NERSC info
View videos on NERSC's official YouTube channel, including special events, past training sessions, and quick-start vignettes.
Get started
New to both NERSC and high performance computing? Get started with our “Absolute Beginner’s Guide.”
Hit the books
Already know your way around a command line? Read up on all the details of how to use NERSC resources in our technical documentation.
Get more help
Stuck? Stumped? Stymied? The user help portal is where you can open a ticket and get help from an expert at NERSC.
Let us tell your story
NERSC is looking for scientific- and code-development success stories to highlight to NERSC users, DOE program managers, and the broader scientific community in our science highlights.
Please acknowledge NERSC
Your nod helps us show NERSC’s value to research. Help us continue to help you do great science.